-Providing exceptional customer service by handling policyholder inquiries, addressingconcerns, and resolving issues efficiently.-Assist customers with insurance claims, policy changes, and billing questions via phone,email, and in-person interactions.-Process policy renewals, endorsements, cancellations, and payments while ensuring accuracyand compliance with company standards.-Handle high call volumes and follow up on pending inquiries to ensure customersatisfaction.-Document all customer interactions and update customer accounts in the system.

-Constantly oversaw swimmers and ensured their safety as well as for all of the individuals inand around the pool or property area.-Acted swiftly and appropriately during emergencies, including rescuing distressed swimmersand administering first aid as needed.-Recorded any accidents, rescues, and incidents according to facility procedures and providedreports when necessary.-Worked closely with other lifeguards, supervisors, and facility staff to ensure efficientoperations of the facility and coordinated emergency responses.