Danny Tatlow Email & Phone Number

Akron, Oh, Us

Akron, Oh, Us

Akron, Ohio, United States

I am a project leader and mentor for our training team. I deliver in-person and remote training to our customers, distributors and technicians across the country. I lead teams to build new training programs and make sure we're staying up to date on the latest technology and methodology innovations in the training industry. I help push the team to be inclusive and champion our diversity. We demonstrate that spreading knowledge and building skill of individuals makes for better outcomes for everyone.

Cleveland/Akron, Ohio Area

Traveled around the US training customers as part of DRB University. Developed training for all of our point-of-sale and payment entry products as well as non-product related job skills in accordance with modern adult learning theory. Worked with developers to give feedback from customers and technicians on how to make our products better. Designed systems to analyze the effectiveness of training and its impacts.

Akron, Ohio, United States

Trained customers, technicians and vendors on all of our car wash point-of-sale solutions. Including SiteWatch, Patheon, Washify, Sierra.

Akron, Ohio, United States

Advanced technical support role. Daily work involved data recovery and troubleshooting outside of documented solutions for point-of-sale and related products. Worked with developers to report bugs and guide enhancement of products. Traveled around the country for hardware and software related service calls.Major Skills: Windows, SQL, PowerShell and Batch Scripting, Microsoft PowerApps and Power Automate, Troubleshooting, Communication, ElectronicsAccomplishments:- Worked at our production facility for 1 month- Developed internal tools using Microsoft PowerApps and Power Automate

Akron, Ohio, United States

On-the-job trainer. Coached technicians in their roles in the call-center. Technical expert in DRB Tunnel Solutions and DRB In-Bay Solutions hardware and software products. Audited calls for customer experience and technical detail.Accomplishments: Redesigned audit process and call quality tracking for CX focus

Akron, Ohio, United States

Supported larger customers on technical issues outside of normal support roles including computer networking, database maintenance and Microsoft Windows.

Akron, Ohio, United States

Supported car wash and lube point-of-sale and controller systems.

Akron, Ohio, United States

Led a team of customer service merchandisers, Fielded customer issues in-person and over-the-phone. Performed rolling daily and yearly inventory audits of retail stock. In charge of scheduling for all hourly and commissioned staff. Tracked deliveries for the store.

Akron, Oh

Helped customers find solutions to a wide range of retail issues. Cashier.

Qualified customers and executed selling strategy to position most beneficial piece to sell. Commission-only position.

Contributing author focusing on Music, Movie and Video Game reviews. Was an admin and moderator for the site forum. Design Contributor.

Guided customers through the sea of technology to find them the perfect home pc solution. Expert on Dell customer support and products.

Helped customers select the ideal kitchen and bath fixtures and accessories based on dimension and design.

Checked out movies for customers. Handled memberships. Offered suggestions. Expert on what was new and what was popular in movie rentals.

Associate Of Science - As, Computer Software Engineering

Did not complete

Bachelor'S Degree, Philosophy

Did not Complete