Daniel Bray Email & Phone Number

Jefferson, GA, US

Douglasville, Georgia, United States

☨ Provided comprehensive customer support, including product troubleshooting and selection guidance, ensuring high-quality service and customer satisfaction. ☨ Resolved order-related issues through meticulous logistics analysis, improving overall problem-solving efficiency. ☨ Optimized supply chain operations and contribute to team knowledge by developing.

New York, New York, United States

☨ Educated new and existing employees on company processes, systems, enhancements, and best practices.☨ Collaborated with stakeholders to assess training needs, leading to targeted development and coordination of training plans. ☨ Created a variety of instructional materials, including e-Learning content and job aids, for diverse training modules. ☨.

Duluth, Georgia, United States

☨ Developed and delivered comprehensive software and SaaS training programs, utilizing Articulate and Microsoft 365 Suite for effective knowledge transfer to both employees and clients. ☨ Monitored and assessed trainee performance, ensuring successful skill acquisition and progress alignment with program objectives. ☨ Collaborated with department leaders.

Duluth, Georgia, United States

☨ Provide software application training using a variety of delivery methods including web-based and on-site training☨ Coordinate new customer implementations, providing effective training to maximize use of the software application☨ Manage the project of implementation from start to finish to bring a client onboard☨ Serve as the main point-of-contact for.

Duluth, Georgia, United States

☨ Regularly engage with clients to ensure they understand the software solutions the Managed Care Master software provides and encourage the use of the tools☨ Monitor calls for accuracy, quality service, and technical skills☨ Provide effective client support and issue resolution via emails, phone calls, etc.☨ Assist clients in onboarding or updating their.

Duluth, Georgia, United States

☨ Provided in-depth support to clients on insurance rejection and denial management and improving their operational processes. ☨ Executed client training on software optimization and ANSI standards compliance, enhancing their system utilization and efficiency. ☨ Utilized QA metrics across department to enhance customer experience expectations.

Suwanee, Georgia, United States

☨ Maintained data integrity through meticulous management and updating of contact records within Salesforce, ensuring reliable lead generation. ☨ Assisted in marketing efforts by contributing to campaign development and conducting market trend analysis to support informed strategic decision-making.

Athens, Georgia, United States

☨ Via strategic planning with stakeholders, developed and delivered comprehensive training programs for software systems, improving staff proficiency, and optimized hospital resource utilization. ☨ Onboarded and trained billing and patient access associates across various facilities in EMR (Cerner) and billing software (GE Centricity), enhancing insurance.

Duluth, Georgia, United States

☨ Delivered on-site and remote training services to clients during the implementation process☨ Taught live and web-based classes☨ Provided training to client staff on administration and use of EnerGov applications☨ Provided training to new employees on all facets of the EnerGov application☨ Provided go-live assistance to client

Norcross, Georgia, United States

☨ Highest Net Promoter Score Q1 2011 retaining above 90% Net Promoter Score for a consecutive three years☨ Conducted Needs Analysis and established performance metrics for clients☨ Provided seamless integrations and support of technology into existing client processes and infrastructure☨ Facilitated Integration Technology training sessions for Client.

Ba, Education

Activities and Societies: *After School Educator *Lead Teacher for Sylvan Learning Center

Bachelor Of Arts - Ba, Elementary Education And Teaching