Dan Corcoran Email & Phone Number

Mount Pleasant, Sc, Us

Mount Pleasant, Sc, Us

Taking my BigFix enthusiasm to the next level!Providing North American IBM Security teams and our clients with endpoint security solutions. Solving infrastructure and security headaches while adding value to the organization by using IBM BigFix. We keep you out of the news!Through customer engagement at the technical and executive level, I am responsible for helping our clients avoid risk from a security, infrastructure and cost perspective. Using endpoint detection and response (EDR) techniques as well as trusted content provided by BigFix, our customers see a faster road to patch, software use and security framework compliance. We not only identify, we provide content to fix the problem once it is discovered.Part of the NA Tiger Team for large/complex environments as well as enabling our Security team.Find it. Fix it. Secure it...Fast!

Washington D.C. Metro Area

Providing the mid-Atlantic with endpoint security solutions. Solving infrastructure and security headaches while adding value to the organization by using IBM BigFix. We keep you out of the news!

Fairfax, Va

Provide leadership for all technology needs of the Office of Housing and Residence Life (OHRL) as well as strategic direction and planning for departmental technology. Project manager for significant projects within the department. Key Accomplishments, Activities and Management Scope-Responsible for moving the department’s technology forward to meet the evolving needs of the end-user. Manage the operation and maintenance of all OHRL IT systems.-Establishing security and training protocols in compliance with University and state security policies.-Managed server and database administration of OHRL systems. -Created partnerships as the primary liaison to the University Information Technology Unit (ITU).-Focused on integrating OHRL systems with University systems under ITU. (Completed 2 in <90 days)-Created process to maintain departmental documentation relating to procedures and data mapping, including (but not limited to) creating a continuity of service and disaster recovery plan.-Manage staff of 2 techs and 5 student workers.

Phoenix, Arizona Area

Implemented service model improvements for 65+ locations removing $3+M in spend. Improved service levels for all users by increasing exposure to enterprise wide issues and decreasing time to resolution and permanent fix. In teaming with service desk and field, exceeded first call resolution goals. Process improvement methods resulted in a 60% reduction in endpoint return to service times. Hired, trained, and developed 18 engineers and managers as well as interviewed and recommended 80+ remote technicians across the country. Key Accomplishments, Activities and Management Scope-Manage staff of 18 Shared Service design and implementation engineers and managers in multiple locations. -Indirectly manage 90+ division support techs in 65+ locations.-Manage all aspects of client hardware acquisition for divisions. $6+M budget.-Engaged in companywide continuous process improvements. Creation of “Better Way” teams to engage business in solving issues with IT toolsets and business input.-Manage vendor relationships for hardware and software as well as support functions-Manage SharePoint environment for domain of responsibility-Manage support for all executive level users.-Implemented asset management system software for enterprise-Conduct training and communication meetings for all IT infrastructure areas.-Enterprise video and webcast production and support.-Mobile device management via Good, BigFix and Airwatch.-Responsible for all build and deploy functions for the endpoints.(15,000+)-Planning, strategy and execution responsibilities for domain of responsibility.-Application support contracts management with third party vendors-Application development for Sales Application Suite-Manage Continuous Improvement Process with Service Desk for Divisions and Client Tech teams.-Server management to include maintenance, patching and software upgrades for domain of responsibility for 100+ physical and virtual devices

Phoenix, Az

Key Accomplishments, Activities and Management Scope-Directly manage staff of 20 in multiple locations-Designed enterprise wide restructure of service offering for IT support.-Microsoft Exchange migration of 15,000+ users. -Oracle CRM implementation. Vendor interviews, selection criteria and implementation. Support for 6000 users.-Manage over 6000 users with an “always on” mobile platform. Provides full, secure, network access for all sale representatives as well as push technology, document repository and backups. Print cost reduction of $800K/yr.-Successfully reorganized the e-mail, desktop and e-mail development teams into one team. This provided cross-functionality and lead to a 22% reduction in staff due to the added efficiency. Improved team reputation across all support areas.-Manage 15,000+ devices at over 65+ locations. This includes the patch management, imaging, as well as threat prevention and technical support. Patch levels are at 98%.(BigFix/Altiris)-Manage email system including 32M e-mails a week. Includes threat prevention and monitoring/support.-Deployed Enterprise-wide video systems to reduce travel spend. Estimated savings of over $4.4M.-Software Compliance. By implementing a new process to manage the licenses, a cost avoidance of over $5M was realized and the process to audit was improved. (BigFix)-USF mentoring program for Executive Leadership. Participated as both a mentee and a mentor.-Trained over 140 IT professionals during two, weeklong boot camps.-Implemented cross-platform e-mail integration access from personal devices.-Developed SharePoint integration for remote service techs-Server Management for 200+ physical and virtual servers-Active Directory Administration.

Manassas, Va

Key Accomplishments, Activities and Management Scope-Manage programming/technical/operator staff of 9-Evaluated and implemented Client Management solution to provide faster repair time, improved customer service and greater efficiency in threat prevention and desktop intrusion prevention and detection. (Altiris)-Converted multiply operating system/domain network into one centrally managed Microsoft Active Directory network. -Implemented Cisco switched backbone network and WAN routing as well as CISCO wireless access points for entire 250,000 sq. ft. facility.-Perform data mining and reporting functions using Oracle 8i/9i/10i(Discoverer), IBM Mainframe and AS400 Databases to assist with reporting. Certified as a trainer on the Discoverer Data Warehouse 10G platform.-Work with all functional areas on “Better Way” teams to brainstorm and initiate positive change for the organization. Includes workflow and process analysis to determine ways to make it easier to do business for both internal and external customers. -Work with senior staff members to analyze computing and reporting needs.-Design and produce multimedia presentations including annual awards ceremony and marketing events. Duties include Master of Ceremonies and presentation of awards to winners as well as set design and computer controlled lighting and effects.-Re-designed, tested and verified disaster recovery scenarios. Used during a 23 hour outage. No significant impact to the business during the outage.

Manassas, Va

Key Accomplishments, Activities and Management Scope-Performed complete business analysis and managed host systems conversion for entire location resulting in standardized host information systems and improved efficiencies in customer service. Project touched all functional areas of business and used ‘Better Way’ teams to analyze impact and resolutions to system conversion issues.-Responsible for entire IT function at the division including all hardware and software installs/training.-Perform all purchasing for IT and IT supported functions. Purchasing includes hardware, software and consumable purchases. -Manage day-to-day operations and monitor system performance and assist computer operations department in maintaining and improving technology environment. -Designed and implemented conversion process for $60 million healthcare transition from closing facility.-Assisted with plant closure for all IT related functions.-Performed forecasting and budgeting for IT functions.-Manage staff of 5-Develop, test and maintain Disaster Recovery Plan

Bachelor'S Degree, Informatics

Electronics