• Services provided for Equifax\Boa Vista• Technical leader of the LvL1 Support team in Service Desk (Windows Support, VDI, Access,applications etc.).• Report team indicator numbers (SLA, Volumetrics, productivity etc.).

• Services provided for Tereos• Resposible for package and deploy applications for Windows 11 machines• Responsible for Applocker and Endpoit Privilege Management policies implementation

• Services provided for Boa Vista• Technical leader of the LvL1 Support team in Service Desk (Windows Support, VDI, Access,applications etc.).• Report team indicator numbers (SLA, Volumetrics, productivity etc.).

• Services provided for Boa Vista• Specialist support on Google Workspace Platform (GMAIL, GDRIVE, SHEETS,MEET etc.).

• Services provided for Privalia• Consultancy on infrastructure and network projects• Infrastructure mapping for documentation purposes.• Proposing and implementing improvements throughout the client's IT environment• LvL 2 support in field support/Helpdesk in person/remote, on workstation platforms (PC and MAC)/mobile (IPhone/Android), applications, Google Workspace. • Work with infrastructure support team located in Madrid.

• Services provided for Vedacit• Deployment and configuration of office 365 / Intune environment• Security consultancy for devices managed via Intune (Windows 10,Android, Apple)• Integration of third-party technologies to expand device management(TeamViewer)• Security management, policies, reports for the Intune/Office 365 Windows Defender environment.

• Worked in the Workplace Application Management tower, responsible forApproval of applications within the Windows Client environment.• Relationship with the user to capture demand for software to beapproved for the company.• Work with technical team to analyze requirements and conflicts between applications in theenvironment.• Final package testing performed in environment before making it available for distribution viaSCCM.• Monitoring the entire evaluation proccess, from receiving demand until the moment the software becomes part of the company's Configuration Items base.

• Member of technical team in a project that migrated the entire computer park toWindows 7 Enterprise environment (4000 machines) and deployed Sharepoint, System Center, Microsoft Exchange and Lync platforms.• Planner of application approval and delivery process using MSI package orvirtualization with App-V.• Participate in Architecture committees and GMUD meetings, analyzing proposals fornew IT solutions for the business as a team, in a multidisciplinary way.• Create and maintain technical architecture documentation for projects, in addition toEngineering Definition Document with metrics, policies and guidelinesenvironment.• Monitoring and support for the SCCM environment.• Represent Natura in technical contact with Microsoft in Supportv Premier calls.• VIP support for Presidency and boards PCs.• Act as point of contact and coordinate technical teams of branches in Latin Americaand Europe on project initiatives and support.• Server infrastructure support (operating system, patch management,security groups, Active Directory Management and Monitoring).

• Member of Latin America´s Client Technologies technical team, in projects thataffected around 20,000 workstations, distributed in 19 countries.• Integrate the software factory team, responsible for software approvalfor the Windows Client environment. (around 2000 software managed by the area).• LvL2 support for incidents involving operating systems, applications andcustomer-facing platforms (workstations) in Latin America.

- Develop and improve the company's institutional and e-commerce websites.