Daniel Testerman

Daniel Testerman Email and Phone Number

Manager Incident Management - Global Problem Manager @ Tata Consultancy Services
Hackettstown, NJ, US
Daniel Testerman's Location
Hackettstown, New Jersey, United States, United States
Daniel Testerman's Contact Details
About Daniel Testerman

A cross-functional team leader with extensive expertise in industry best practices and the demonstrated ability to reduce risk, enhance reliability, and improve operations and support of applications. Products supported regularly achieved availability above 99.999%, with a proven track record of success in delivering innovative solutions that address organizational challenges. Large-scale project management tasks include creating and training DevOps teams, a shared unified developer experience, and training over 125 teams on threat modeling.A STEM adjunct university professor with a proven track record of exceptional instruction and course design. A university team lead mentor ensuring the highest standards for faculty and students.Skills Include:• Problem Management, Root Cause Analysis, Product Availability, Change Management, Critical Incident Management, Resource Management, Threat Modeling, Product Reliability, Leadership, ITIL, Lean Six Sigma, and Project Management.• Web Engineering, Website Development, Developer Experience, and Mobile App Development.• Operating Systems: Microsoft Windows; Citrix; Apple MacOS/iOS; Unix; Linux; IBM’s Mainframe.• DevOps: Jenkins, Ansible, Jira, Dreamweaver, Microsoft .NET, Eclipse, Android Studio, Xcode.• Programming: C, C++, C#, Python, Java, JavaScript, SQL, jQuery, XML, HTML, CSS, PHP.• Database: Oracle, Microsoft SQL Server, MySQL, Microsoft Access, and SQLite.• Monitoring: Splunk, Dynatrace, Netscout.• Data Visualization: Tableau, Power BI.• Learning Management Systems: Brightspace, Canvas, Blackboard.• Photography and Video Editing: Adobe Photoshop, Adobe Premiere, DaVinci Resolve

Daniel Testerman's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Manager Incident Management - Global Problem Manager
Hackettstown, NJ, US
Daniel Testerman Work Experience Details
  • Tata Consultancy Services
    Manager Incident Management - Global Problem Manager
    Tata Consultancy Services
    Hackettstown, Nj, Us
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  • Southern New Hampshire University
    Faculty Team Lead & Adjunct Professor
    Southern New Hampshire University Sep 2014 - Present
    Manchester, Nh, Us
    Team Lead (Assess, coach, engage, and support adjuncts to empower them with institutional knowledge and pedagogical approaches to the online environment that contribute directly to student success).Teaching (IT-200 - Fundamentals of IT, IT-210 - Business Systems Analysis and Design, IT-270 - Web Site Design, IT-355 - Web and Mobile User Experience, IT-390 - Mobile Application Design and Development).Enhanced the IT-210 course, improving curriculum quality and student engagement. Faculty Team Lead - August 2020 - PresentAdjunct Professor - September 2014 - Present
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  • Adp
    Principal System Reliability Owner - Technology Reliability Management - Global Product & Technology
    Adp Sep 2021 - Sep 2024
    Roseland, New Jersey, Us
    Incident and Problem Manager that reduced Mean Time to Repair (MTTR) by over 20% through increased engagement in critical incidents and improved knowledge sharing of root cause analysis from similar incidents.Led teams in enhancing software reliability and availability through mentorship and coaching, fostering professional growth while ensuring stability by reducing incidents with industry best practices.Guided strategic planning and project evaluation, fostering innovative solutions and effective execution.Utilized AI for After Action Reviews, enhancing insights for technical and business stakeholders.Defined and tracked service objectives, ensuring alignment with reliability goals and operational success.Managed product resiliency assessments with AWS Engineers and DevOps teams improving reliability.Steered critical decisions, ensuring alignment with organizational objectives and driving impactful outcomes.
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  • Adp
    Lead System Reliability Owner - Technology Reliability Management - Global Product & Technology
    Adp Dec 2018 - Sep 2021
    Roseland, New Jersey, Us
    Problem Manager who improved quantitative and qualitative reporting providing teams with details on what to focus on to reduce the number of major incidents and improve Mean Time to Detect (MTTD) by multiple hours.Applied analytical skills using Tableau to identify and resolve system reliability challenges.Cultivated strong relationships with internal and external stakeholders, facilitating seamless communication and alignment on critical system reliability objectives. Reduced complex technical issues into concise, actionable summaries, enabling effective problem-solving.
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  • Adp
    Tech And App Management Specialist
    Adp Feb 2013 - Dec 2018
    Roseland, New Jersey, Us
    Implemented automated alert responses, minimizing manual intervention. Delivered robust infrastructure support for mission-critical client-facing applications hosted across multiple internal and external data center locations, including AWS, ensuring high availability and performance.Tech & Apps Mgmt Spec IV - March 2016 - December 2018Tech & Apps Mgmt Spec III - February 2013 - March 2016
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  • Adp
    Technologies Consultant
    Adp Nov 2010 - Feb 2013
    Roseland, New Jersey, Us
    Supported clients with third-level technical assistance, enhancing service quality.Built strong partnerships with cross-functional teams, aligning support strategies with client needs.Technologies Consultant II - April 2011 - February 2013Technologies Consultant I - November 2010 - April 2011
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  • Adp
    Lead Support Specialist
    Adp Sep 2007 - Nov 2010
    Roseland, New Jersey, Us
    Led third-level client support, earning the company's President’s Achievement Award in 2008.Analyzed complex issues and developed solutions addressing root causes, preventing recurring problems.
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  • Adp
    Sr. Support Specialist
    Adp Sep 2006 - Sep 2007
    Roseland, New Jersey, Us
    Resolved complex client issues in network and application support, enhancing client satisfaction.
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  • Adp
    Sr. Web Administrator
    Adp Jun 2005 - Sep 2006
    Roseland, New Jersey, Us
    Optimized client support center website experience enhancing through streamlining information access.
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  • Adp
    Lan Administrator
    Adp Mar 2002 - Jun 2005
    Roseland, New Jersey, Us
    Managed Active Directory, network, mainframe, and user desktops while enhancing the user experience. LAN Administrator III - September 2003 - June 2005LAN Administrator II - March 2003 - September 2003LAN Administrator I - March 2002 - March 2003
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  • Adp
    Sr. Implementation Pc Supprt Specialist
    Adp Jun 2000 - Mar 2002
    Roseland, New Jersey, Us
    Streamlined installation procedures, accelerating completion of on-site client SQL/Oracle upgrades.
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  • Adp
    Pc Support Specialist
    Adp May 1998 - Jun 2000
    Roseland, New Jersey, Us
    Conducted remote software upgrades and resolved complex technical issues, enhancing client satisfaction.
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  • Living Paper Free, Llc.
    Owner & Mobile Application Developer
    Living Paper Free, Llc. Jan 2012 - Aug 2024
    Developed innovative iOS apps driving user engagement through new features.
  • University Of Phoenix
    Adjunct Professor
    University Of Phoenix Aug 2009 - Aug 2020
    Phoenix, Az, Us
    Taught in a dynamic classroom environment, encouraging peer-to-peer learning and real-world problem-solving in web design and development projects.Member of Epsilon Pi Tau - Delta Sigma.
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Daniel Testerman Skills

Databases Operating Systems Iis Sql Software Development Windows Server Xml Integration Oracle Linux Microsoft Sql Server Outlook Access Software Project Management Agile Methodologies Project Management Ios Team Leadership Visio Web Development Web Applications Mysql Windows 7 .net Software Documentation Java Sharepoint Six Sigma Itil Mobile Applications Web Services Database Design Cloud Computing Mobile Technology Tableau Xcode Microsoft Visual Studio Html5 Dreamweaver Citrix Asp Javascript Os X Windows Css Jquery Php Lean Thinking Lean Software Development Adobe Create Suite Html

Daniel Testerman Education Details

  • University Of Phoenix
    University Of Phoenix
    Doctor Of Management In Organizational Leadership With A Specialization In Information Systems
  • University Of Phoenix
    University Of Phoenix
    Computer Information Systems
  • Villa Julie College (Stevenson University)
    Villa Julie College (Stevenson University)
    Business Information Systems
  • University Of Notre Dame - Mendoza College Of Business
    University Of Notre Dame - Mendoza College Of Business
    Executive Certificate In Leadership & Management
  • Adp Global Emerging Leader Program
    Adp Global Emerging Leader Program
    Emerging Leadership For First-Line Management
  • University Of Notre Dame - Mendoza College Of Business
    University Of Notre Dame - Mendoza College Of Business
    Professional Certificate In Management
  • Villanova University
    Villanova University
    Master Certificate In Organizational Leadership
  • Villanova University
    Villanova University
    Advanced Master Certificate In Lean Six Sigma - Lean Six Sigma Master Black Belt
  • Villanova University
    Villanova University
    Master Certificate In Six Sigma - Information Technology
  • Villanova University
    Villanova University
    Master Certificate In Lean Enterprise Solutions - Information Technology
  • Villanova University
    Villanova University
    Master Certificate In It Service Management
  • Villanova University
    Villanova University
    Project Management For Is/It Professionals
  • Villanova University
    Villanova University
    Itil Foundations Plus

Frequently Asked Questions about Daniel Testerman

What company does Daniel Testerman work for?

Daniel Testerman works for Tata Consultancy Services

What is Daniel Testerman's role at the current company?

Daniel Testerman's current role is Manager Incident Management - Global Problem Manager.

What is Daniel Testerman's email address?

Daniel Testerman's email address is da****@****an.name

What schools did Daniel Testerman attend?

Daniel Testerman attended University Of Phoenix, University Of Phoenix, Villa Julie College (Stevenson University), University Of Notre Dame - Mendoza College Of Business, Adp Global Emerging Leader Program, University Of Notre Dame - Mendoza College Of Business, Villanova University, Villanova University, Villanova University, Villanova University, Villanova University, Villanova University, Villanova University.

What are some of Daniel Testerman's interests?

Daniel Testerman has interest in Children, Ipad, Ipod Application Development, Iphone.

What skills is Daniel Testerman known for?

Daniel Testerman has skills like Databases, Operating Systems, Iis, Sql, Software Development, Windows Server, Xml, Integration, Oracle, Linux, Microsoft Sql Server, Outlook.

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