Business Analysis: Conduct thorough analysis of business processes, systems, and data to identify areas for improvement, efficiency gains, and cost savings.Requirements Gathering: Collaborate with stakeholders to elicit and document detailed business requirements, ensuring alignment with organizational objectives.Solution Design: Develop innovative and practical solutions, including system enhancements, process redesign, or technology implementations, to address business needs.Documentation: Prepare comprehensive business requirements documents, functional specifications, process flow diagrams, and other relevant documentation to support project implementation and ongoing maintenance.Risk Assessment: Assess potential risks and impacts of proposed solutions, and develop mitigation strategies to minimize disruptions and ensure business continuity.Project Management: Lead or participate in project initiatives, including defining project scope, creating timelines, managing resources, and monitoring progress to ensure successful delivery.

* VIP Support, providing PC/Laptop/Phone/Mobile, both hardware and software, support for Executive and Sr. Management at RBC* Provide Pre/Post Move support to Sr. Management & Executive* Provide in Home Office visit and support for Sr. Executive* Supporting 8000+ clients as part of the Deskside Support Team.* Support lead the Board of Directors & Executive for RBC.* Troubleshooting break fixes for PCs, mobile devices, applications, networks, printers, etc.* Managing escalations, including escalations from all employees, Sr. Management, and executives.* Advanced knowledge with MaaS360 on Apple iOS and Android OS.* Advanced knowledge with ServiceNow, Incident, Problem and Change records

* Day to day support and triage of various software and hardware.* Project Management which includes Operating System Migration, Domain Migrations, Moves and Changes* Provide user training with various applications. * Document process improvements & share best practices.

* Day to day support and triage of various software and hardware.* Executive Support.* Provided user training with various applications. * Triage Incident, Problem, Change Management & Escalation

* Service Desk* Ticket Management including Triage, Delegation, Escalation & Remote Diagnosis* Create technical writing How-To documents

Lead and trained a team in fast paced manufacturing, programming and maintenance of fine pitch placement machines, recorded performance activities to management, present and explain reports to senior management, performed Patterned Interviewing.