Daniel Thomas Email & Phone Number

New South Wales, Australia

Sydney, New South Wales, Australia

VP and GM of TLS in Australia, New Zealand and Singapore, with responsibility for International Platinum servicing strategy.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Overall operational responsibility for multiple sites supporting high net worth customers with concierge services across Asia-Pacific.

Sydney Area, Australia

Responsible for all customer contacts for HotelClub and Ratestogo brands, including call centres, email, live chat, social media, complaints handling. Full P&L ownership within the business for this vertical and management of local and offshore teams across multiple sites. Total staff of ~250 including offshore vendor teams.Responsible for global Content.

Sydney, Australia

Responsible for all global customer contacts for HotelClub brand. Multiple sites across Europe, India, Asia and the pacific. Mix of in-house/onshore and 3rd party (vendor) offshore teams. Consolidated vendor strategy and moved majority of teams to one site in Manila. Full P&L ownership, team size of 60 internal and ~200 external. Introduced Live Chat for.

Sydney, Australia

Responsibility for APAC region customer service and telesales. P&L ownership, team of 50 internal staff and ~100 at vendor location in India. Introduced new structures and performance measurements and consolidated processes to improve the customer experience. Introduced telesales and call quality programs.

Sydney, Australia

Responsibility for all customer services within CM group. Took on a team with over 100% annual attrition rate and introduced structures and measures to improve productivity. Reduced attrition to 40% over two years and enhanced service levels considerably. Managed a team of internal account managers and setup non-face to face client management program..

Sydney, Australia

Managed the contact centre for all AU and NZ support. Technical, Product and Native Entry support teams, around 35 staff. Introduced service level efficiency and reduced service handle time by 15% without compromising quality. Developed succession planning program within the group and encouraged progression from the helpdesk to other teams within the.

Sydney, Australia

Call centre lead and on-site technician for Sabre software and hardware related issues. Led a team of 8 technical support staff and provided direct support to over 300 travel agent sites across the APAC region.

Sydney, Australia

Front-line call centre / helpdesk agent responsible for resolving questions/issues from over 300 travel agencies across the APAC region. Part of a team of ~40 staff expert in the Sabre GDS and travel agency support.