Daniel Thomas

Daniel Thomas Email and Phone Number

VP Travel and Lifestyle Services, ANZ and Singapore @ American Express
New South Wales, Australia
Daniel Thomas's Location
New South Wales, Australia, Australia
Daniel Thomas's Contact Details
About Daniel Thomas

Daniel Thomas is a VP Travel and Lifestyle Services, ANZ and Singapore at American Express. He possess expertise in business travel, digital marketing, e commerce, hospitality, hotel booking and 16 more skills.

Daniel Thomas's Current Company Details
American Express

American Express

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VP Travel and Lifestyle Services, ANZ and Singapore
New South Wales, Australia
Website:
americanexpress.com
Employees:
79797
Daniel Thomas Work Experience Details
  • American Express
    Vp Travel And Lifestyle Services, Anz And Singapore
    American Express
    New South Wales, Australia
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  • American Express
    Vp Travel And Lifestyle Services, Anz & Singapore
    American Express Mar 2022 - Present
    Sydney, New South Wales, Australia
    VP and GM of TLS in Australia, New Zealand and Singapore, with responsibility for International Platinum servicing strategy.
    View
  • American Express
    Head Of Travel And Lifestyle Services, Anz And Singapore
    American Express Jan 2018 - Mar 2022
    Sydney, Australia
    View
  • Siteminder
    Vp Global Support
    Siteminder Jul 2017 - Jan 2018
    Sydney, Australia
    View
  • John Paul
    Chief Operating Officer
    John Paul Oct 2016 - Jul 2017
    Sydney, Australia
    Overall operational responsibility for multiple sites supporting high net worth customers with concierge services across Asia-Pacific.
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  • Orbitz Worldwide
    Senior Director - Global Customer Experience, Content & Localisation
    Orbitz Worldwide Jan 2011 - Sep 2016
    Sydney Area, Australia
    Responsible for all customer contacts for HotelClub and Ratestogo brands, including call centres, email, live chat, social media, complaints handling. Full P&L ownership within the business for this vertical and management of local and offshore teams across multiple sites. Total staff of ~250 including offshore vendor teams.Responsible for global Content and Localisation strategy for Orbitz Worldwide, managing several teams including editorial/copy writing, content operations and translations across 21 languages and multiple websites. Total staff of ~50 including vendor teams. Strategic ownership of the RatesToGo brand and full P&L ownership. Managed marketing spend including to aggressive e-marketing spend ratios and partner marketing revenues, merchandising and all operational elements and execution.
  • Hotelclub (An Orbitz Worldwide Company)
    Global Operations Director
    Hotelclub (An Orbitz Worldwide Company) Mar 2009 - Jan 2011
    Sydney, Australia
    Responsible for all global customer contacts for HotelClub brand. Multiple sites across Europe, India, Asia and the pacific. Mix of in-house/onshore and 3rd party (vendor) offshore teams. Consolidated vendor strategy and moved majority of teams to one site in Manila. Full P&L ownership, team size of 60 internal and ~200 external. Introduced Live Chat for sales to HotelClub
  • Hotelclub (An Orbitz Worldwide Company)
    Senior Manager, Customer Experience Apac
    Hotelclub (An Orbitz Worldwide Company) Oct 2007 - Mar 2009
    Sydney, Australia
    Responsibility for APAC region customer service and telesales. P&L ownership, team of 50 internal staff and ~100 at vendor location in India. Introduced new structures and performance measurements and consolidated processes to improve the customer experience. Introduced telesales and call quality programs.
  • Cover-More Group
    Customer Service Manager
    Cover-More Group Sep 2005 - Sep 2007
    Sydney, Australia
    Responsibility for all customer services within CM group. Took on a team with over 100% annual attrition rate and introduced structures and measures to improve productivity. Reduced attrition to 40% over two years and enhanced service levels considerably. Managed a team of internal account managers and setup non-face to face client management program. Managed multiple brochure delivery initiatives to top selling travel agencies
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  • Sabre Pacific
    Helpdesk Manager
    Sabre Pacific Feb 2002 - Aug 2005
    Sydney, Australia
    Managed the contact centre for all AU and NZ support. Technical, Product and Native Entry support teams, around 35 staff. Introduced service level efficiency and reduced service handle time by 15% without compromising quality. Developed succession planning program within the group and encouraged progression from the helpdesk to other teams within the business.
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  • Sabre Pacific
    Technical Team Lead
    Sabre Pacific Apr 2000 - Feb 2002
    Sydney, Australia
    Call centre lead and on-site technician for Sabre software and hardware related issues. Led a team of 8 technical support staff and provided direct support to over 300 travel agent sites across the APAC region.
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  • Sabre Pacific
    Helpdesk
    Sabre Pacific Feb 1999 - Apr 2000
    Sydney, Australia
    Front-line call centre / helpdesk agent responsible for resolving questions/issues from over 300 travel agencies across the APAC region. Part of a team of ~40 staff expert in the Sabre GDS and travel agency support.
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Daniel Thomas Skills

Business Travel Digital Marketing E Commerce Hospitality Hotel Booking Hotels Leisure Online Marketing Online Travel Operational Excellence Product Management Product Marketing Revenue Analysis Tourism Travel Management Yield Management Ornithology Customer Relationship Management Hospitality Industry Hotel Management Management

Daniel Thomas Education Details

Frequently Asked Questions about Daniel Thomas

What company does Daniel Thomas work for?

Daniel Thomas works for American Express

What is Daniel Thomas's role at the current company?

Daniel Thomas's current role is VP Travel and Lifestyle Services, ANZ and Singapore.

What is Daniel Thomas's email address?

Daniel Thomas's email address is th****@****lub.com

What is Daniel Thomas's direct phone number?

Daniel Thomas's direct phone number is +197268*****

What schools did Daniel Thomas attend?

Daniel Thomas attended Goldsmiths, University Of London.

What skills is Daniel Thomas known for?

Daniel Thomas has skills like Business Travel, Digital Marketing, E Commerce, Hospitality, Hotel Booking, Hotels, Leisure, Online Marketing, Online Travel, Operational Excellence, Product Management, Product Marketing.

Who are Daniel Thomas's colleagues?

Daniel Thomas's colleagues are Gary Luke, Naman Khullar, Shreya Sharan, Akshay D., Mónica León Carranza, Isabella Paydar, Laura Bouhraoua.

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    5 +148083XXXXX

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