Daniel Thomas De Dios Email & Phone Number

Calgary, Alberta, Canada

• Provides general administrative support to the Branch Manager and the whole team such as planning meetings and events, scheduling, and coordinating appointments• Manages day-to-day operations and serves as liaison to other departments and external clients• Prepares materials and information for internal and external communication such as memos, emails, presentations, and reports • Maintain and organize office documents and records• Handles bookkeeping tasks, such as budget administration, invoicing and expense management and purchasing• Performs data entry and update databases and inventory• Inspects vehicle state and physical damages for cost analysis• Performs vehicle background checks such as service and accident history• Performs insurance claims for purchased vehicles with issues as part of customer complaint resolution• Consults with specialists or technicians for best resolution of issues found on each vehicles sent out to shops

Calgary, Alberta, Canada

• Ensures the satisfaction of all guest proactively and professionally• Communicates key information to appropriate departments and colleagues• Reviews all guest reservation to ensure accuracy• Provides services to guests including: check in/out, telephone inquiries, luggage,• handling and taking reservations• Ensures special requests by guests are completed in a timely manner• Ensures rates and account folios are set up and managed correctly• Provides guests with the information they need• Provides adequate training to colleagues and new front desk associates to ensure smooth transition of process

Ontario, Canada

• Provides contact center support to merchant clients• Promotes the products and services to merchant clients and identifies cross-sell/up-sell opportunities and sends leads through appropriate channels• Collects and accurately documents information from merchants while using effective problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries• Achieves individual targets that contribute to the overall business goals such as productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets

Pasig, National Capital Region, Philippines

• Processed various purchase transactions based on company and government policies• Examined and analyzed departmental purchase requisitions for accuracy and reasonableness• Determined method to process requisition according to required timelines, competitive bidding or amount• Identified the needs of requesting departments and developed specifications for supplies, equipment or commodities• Identified and selected vendors that met criteria such as price, quality, quantity and delivery dates• Spearheaded automation of procurement process by assisting in roll-out of Oracle system• Conducted trainings to process owners all over the Philippines to ensure thorough understanding of procurement process in Oracle

Philippines

• Collaborated with underwriting managers and process owners to interpret weekly and monthly data provided such as quality scores, processed volume, and timeliness scores of service level agreement of underwriting processes• Reviewed processed reports in a step by step level of individuals and departments to formulate recommendations on alternative and incremental automated solutions to improve visibility, efficiency, cost improvement, workflow management, and communication• Provided high level of security and accuracy of database management to create reports that cater to the needs of managers and process owners• Conducted test simulations, analyzed results, and devised new solutions to enhance data and improve process• Created reports and metrics dashboards on a reoccurring or ad-hoc basis to improve measurement and visibility of Key Performance Indicators• Provided daily, weekly, and monthly operations performance metrics in a timely manner with data integrity

Philippines

• Conduct regular, ongoing analysis, evaluation and review of business programs and initiatives• Collaborated with clients and the business to identify and to analyze core business processes and workflows• Created process documentation and workflows, knowledge articles, and self-service guidance for different departments in the company• Facilitated process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases• Identified issues and risks to mitigate effect in the overall performance of the company• Conducted maturity assessments against the process activities to highlight areas of improvement and concerns• Extracted reports and provided a high-level analysis of data for management review