I am a performance-driven IT Service Management professional with extensive experience in Enterprise IT Service Operations which includes Major Incident Management, Problem Management, IT Service Center Management, IT Change Management as well as Training and Development. I have a rare combination of information technology and ITIL-based experience, combined with an exceptional business acumen that delivers real value.The ways in which the implementation of information security, systems and technology compliment business operations, along with a sharp understanding of how technology decisions impact the enterprise, are among the things I am known for. I also have a clear and consistent record of improving operational efficiency while reducing both the volume and severity of incidents. Additionally, I am consistently recognized by my peers, the management and customers as one who does not let IT Service Management processes get in the way of doing business.Specialties:•