Daniel T. Email & Phone Number

Orlando, Florida, United States

Operational Management: Efficiently coordinate maintenance and repairs while managing a diverse team of 40 across departments, including housekeeping and culinary, to ensure smooth property operations and enhance tenant satisfactionBudget Preparation and Financial Reporting: Prepare thorough budget and expenditure reports that contribute to generating income for the property owner, leveraging strong budget management skills to preserve and increase the investment property's valueMarketing and Advertising Strategy: Oversee targeted marketing and advertising efforts, utilizing market insights to set competitive rental and HOA fees that reflect the property's features and attract quality tenantsRegulatory Compliance: Ensure all property operations adhere to local and federal laws, demonstrating a commitment to legal compliance and risk management in all aspects of property managementExceptional Tenant Relations: Foster positive tenant relations through effective communication and responsive service, skillfully managing all aspects of rent, dues, and fees to achieve the property owner's objectives and maintain high tenant satisfaction

-Managed staffing levels, overseeing a team of 9 full-time employees, including maintenance, bookkeeping, front desk, and sales personnel while ensuring a harmonious and productive work environment - Planned and managed annual budgets, allocating resources efficiently between various priorities, including accounting, payroll, and other budget allocation ensuring cost-effectiveness and financial stability -Streamlined reservation processes, managing guest check-in/check-out procedures, and ensuring a warm, hospitable welcome for guests, enhancing overall customer satisfaction, and increasing profitability - Negotiated vendor contracts and partnerships, securing favorable terms and pricing while overseeing project management aspects of multiple renovation and repair projects Planned and executed guest appreciation events and holiday parties, fostering a sense of community and enhancing guest experiences -Developed an expansion of our national membership program, leading our resort to achieve the top-ranking nationally for new memberships

San Francisco Bay Area

-Served as acting community manager on short-term and long-term assignments at properties across a diverse portfolio, including urban high-rise apartments, student-centric housing, and suburban multi-family communities while taking ownership of current community needs to ensure operational excellence - Conducted training for community managers, assistants and leasing agents for the San Francisco Bay Area, Nevada, Colorado -Oversaw daily operations, managed budgets, and set performance objectives to ensure stability and continuity at communities during transitional periods -Prepared comprehensive financial statements, reports, and operational analyses, providing critical insights into business performance to facilitate informed decision-making

San Diego, California, United States

-Assisted the Property Manager with routine daily operations (i.e. coordinating with vendors, contractors, and in-house maintenance team) to provide apartment homes for active-duty US Navy service members and their families in a fast-paced high-rise apartment community with 1,200 units -Performed accounting and administrative functions to ensure accurate record keeping for lease paperwork, resident accounts, billing, collections, vendor contracts, and maintenance records to ensure compliance with all applicable laws and company policies-Collaborated with the community director to organize and execute resident events, manage leasing processes, and address resident concerns at a military base.

San Diego, California, United States

-Utilized established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve or exceed budgeted occupancy percentages. Becoming the national leasing associate in Q2 during a pandemic-Prepared, reviewed, and maintained all lease-related paperwork, ensuring complete and accurate files Audited all lease and renewal files for key controls and bonus submission to the community manager -Maintained thorough product knowledge of our property and that of all major competition -Served as National Success Coach - a mentor and trainer for a variety of positions within the company

Denver, Colorado, United States

-Maintained accurate, in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, apartment availability timeframes, application requirements, and apartment details such as square footage -Planned and implemented numerous community-sponsored resident functions and activities -Closed new sales, leased apartments, and assisted prospective residents through the application and move-in process, securing all documentation and payments prior to move-in -Ensured consistent compliance with Fair Housing laws and standards

-Managed the flow of customers, stylists, and vendors through the salon, ensuring efficient operations and a welcoming environment-Facilitated seamless communication between clientele and stylists, ensuring exceptional customer service and a personalized experience-Implemented targeted marketing strategies and customer retention programs resulting in a 45% increase in clientele base and a 50% boost in retail sales.

Greater Chicago Area

-Coordinated interdepartmental practices to ensure quality member experience-Managing budgets and financial plans as well as controlling expenditures-Improved member experiences to co-creating an efficient process in engaging with members along with responding to member inquiries or complaints-Supervised marketing staff and front line members in providing top quality customer service

Associate’S Degree, Associates In Science

Cosmetology License

High School Diploma, High School/Secondary Diplomas And Certificates