Dynamic and results-driven leader with over two decades of management experience in Hospitality, Tourism, Cruise Ships, and Gaming Operations. With a strong focus on the customer journey, I specialize in developing individuals, building efficient teams, and driving exceptional service delivery while maximizing productivity. I hold an alcohol license and bring expertise across various sectors, including Hotels, Award-Winning Restaurants, Airport Catering, Casinos, and high-profile event management.My leadership strengths lie in business transformation, strategic planning, sales, marketing, financial management, and cost control. I have extensive knowledge of food & beverage operations, recruitment, HR, and have successfully led teams through personalized training plans to enhance performance and career growth. Key accomplishments include:- Maintaining “The Hardwick Restaurant” in the Michelin Pub Guide and earning a Rosette Award at Beaufort Arms Raglan.- Managing award-winning and high-revenue operations in both land-based and cruise environments, such as Silversea Cruises, St. Pierre Park Hotel Spa & Golf Resort, and Auberge Bar & Restaurant.- Leading major events like TEDx St. Peter Port and the Chambers of Commerce Guernsey Awards.- Achieving a 200% increase in in-room dining sales and exceeding revenue targets across multiple businesses.Proficient in CRM software and IT systems, including MICROS, PONG, Silverware Reservation Management, and Fidelio, I excel at creating marketing plans, branding strategies, and IT process improvements.In my personal time, I am a football referee, chess player for the Channel Islands team, and passionate about history, philosophy, and culinary arts.