I am a dynamic and results-driven leader with over 15 years of experience in customer service, operations management, and process improvement. My career has been marked by a consistent track record of driving revenue growth, enhancing operational efficiency, and leading cross-functional teams to achieve outstanding results.At SP Plus at CU Anschutz Medical Center, I successfully restructured the Parking Office, implemented process improvements, and updated policies that resulted in a significant increase in revenue. I managed nearly 7,000 parking spaces and delivered exceptional customer service to over 6,000 parkers and visitors, ensuring a seamless experience through streamlined communication and comprehensive reporting.Previously, at ezCater, I achieved a 99% 5-star customer satisfaction rating, consistently ranking among the top-tier employees for productivity and efficiency. My ability to negotiate and resolve issues effectively protected company revenue while fostering strong relationships with partners and customers.In my role as Director of Developmental Programs and Tournament Operations at No Limits Volleyball Club, I revitalized the organization, leading it to become the largest non-profit volleyball club in Colorado. My efforts in recruiting and training officials, managing tournaments, and directing developmental programs had a lasting positive impact on the community.My diverse background also includes managing a portfolio of 300+ accounts at Jan-Pro Cleaning Systems of Denver, supervising a union workforce at Sparkle Warner JV / REB Rowe Services, and leading regional initiatives at Carmel Community Living Corp.I hold a Bachelor of Business Administration from the University of Michigan - Flint and an Associate in Business Data Processing from Mott Community College. I am passionate about continuous improvement and thrive in environments that challenge me to innovate and drive change.Let’s connect if you are looking for a dedicated leader with a proven ability to drive success through strategic planning, process improvement, and exceptional customer service.