Daniel Tooth Email & Phone Number

Crewe, Cheshire, Gb

Crewe, Cheshire, Gb

Crewe, Cheshire, Gb

In this roll I am responsible to a small team of staff who ensure that the companies backend systems and infrastructure stay operational and that all end users are able to complete their jobs with minimal downtime. This includes supporting customer service teams, composition teams, factory teams, despatch teams, development teams and all other staff. As well as the above, the team tries to ensure that new technologies are investigated in that may benefit the business as a whole. I work closely with 3rd parties and ensure that uptime is at a maximum and that the backup solution and security in place ensures the company can continue to grow. I oversee the IT areas which ensure we are ISO 27001, BACS and Cyber Essentials certified. We work within the scope of these policies, while trying to ensure minimum barriers to the company yet keeping the best security practises in place. Security systems, uptime, permissions, encryption, data access rights and effective documentation are all within my remit to guarantee when we are audited, me and my team have all the information and knowledge to ensure the assessments are passed and we can continue to operate under the accreditations every yearThe team also support SGW Payroll, The Printing House ltd and Vector Bomb with their IT requirements all of which require the same up time and responsibilities as SG World. My responsibilities include:• Microsoft Windows and Microsoft Server environment support and administration.• Microsoft office and Microsoft office 365 support and administration.• Active Directory.• VMware ESXI.• Exchange and 365 exchange.• Sophos.• Fortigate.• DHCP.• DNS.• Domain Controllers, File Servers, Print Servers, Digital Signage, WDS, WSUS, Licensing, Spiceworks, Backups and restore and Web Server.• Meraki Wireless.• Network Documentation.• VPN.

Crewe, Cheshire, Gb

In this roll I was required to ensure all end users and systems had minimal downtime and that all aspects of the business ran to their maximum. I soon gained a promotion to IT Team leader after 4 months.

Rocester, England, Gb

Responsible for monitoring and updating the systems and infrastructure at the Academy who operate a one to one laptop program for both staff and students. This involves a wide range of systems such as Domain controllers, a full site wireless WLAN, file servers and backup servers.The Academy requires a very high percentage of up-time on some critical systems as well as day to day devices such as laptops and desktops. due to the highly digital way worked at the Academy many core systems are frequently monitored and kept up-to date. Managing a small team My responsibilities include:Microsoft Windows administrationMicrosoft Office administrationActive DirectoryHyper-v DHCPExchangeSophosDomain ControllersFile serverPrint ServerDigital SignageWDSSIMSCoreroSiemens NX Licensing ServerHelpdeskBackup serverCashless cateringImperoDirect accessWeb serverDisaster recoveryNetwork documentationWireless Networking

Working as an IT Technician at Dixons not only did i have a responsibility to work closely with a team of support staff in giving great customer service, i also had to complete a varying list of jobs from day to day. Jobs ranged from software & hardware installs, to data recovery and virus removal services. Managing customer expectations was a large part of my job, as was increasing profitability from repairs while minimising time jobs were queued.Many repairs were completed in store, or if covered under manufacturers warranty, supported by external companies. I was in charge of making sure that these were booked in a timely manner, as well as chasing any issues with collection or upon return. Working as part of a team communication was key and this enabled us to work to key schedules as well as surpassing customer expectations. My responsibilities included:Customer Service managementHelpdesk supportSoftware installationHardware installationTime managementVirus removalsrising service salesshortening job time-scalesadvising customers and staff on technical issuesSales Supportcontacting and dealing with 3rd party repair companiesresolving customer issues

Information Technology

Education record