Daniel Towey Email & Phone Number

Harborne, England, United Kingdom

Developed and launched the Lead LSA Development Programme, establishing the role of Lead Learning Support Assistants (LSAs).Delivered bi-weekly leadership training sessions to newly appointed Lead LSAs, providing ongoing support and development.Designed and implemented targeted training programmes to address skill gaps and align with organisational goals.Facilitated workshops using diverse methodologies to enhance employee development and compliance with legal and regulatory requirements.Conducted needs assessments and analysed training metrics to ensure continuous improvement and effectiveness of programs.Collaborated with HR and department heads to align training efforts with organisational objectives and manage budgets efficiently.

Harborne, England, United Kingdom

Harborne, England, United Kingdom

Directly line-managed 40+ Learning Support Assistants. Developed and led a two-week induction program, inducting 70+ LSAs over 18 months.Identified training and development needs for LSAs, providing coaching, support, and guidance.Work collaboratively with numerous stakeholders to drive organisational change.Sourced new e-learning materials and delivered in-house training on various topics.Ensured recruitment processes were objective, consistent, and equitable. Managed projects aimed at enhancing the learning support framework and improving service delivery.

Worcestershire, England, United Kingdom

Utilised extensive travel knowledge to assist clients with planning and partaking of their travel needs whilst working within clients’ budget. Organised bespoke itineraries from start to finish: booking tickets, accommodation, secure rental transportation, and arranging meals. Effectively communicated with internal and external stakeholders.

Kowloon, Hong Kong Sar

-Planned, prepared and delivered lessons.-Modified instructional resources to ensure that the growth and educational needs of all students with varying backgrounds, learning styles, and special needs were met. -Prepared information for inspection visits and other quality assurance exercises

Tignes, Auvergne-Rhône-Alpes, France

- Led a high-performing team to surpass guest expectations, achieving a 'Top 10 Hotels' spot on TripAdvisor in the opening season for a hotel in Tignes. - Designed and implemented a comprehensive induction and training program for new staff. - Successfully managed sales and budgets for Housekeeping, Bar, and Restaurant departments, ensuring profitability. - Motivated and inspired staff to consistently deliver on the brochure promise, maintaining a successful and profitable Chalet Hotel.

Budapest, Hungary

-Constantly strived to exceed guest expectations and improve customer satisfaction, leading to an improved hostel rating of 9.5 out of 10 on Hostelworld.- Organised and led group activities and tours.- Managed all aspects of the day-to-day and weekly running of the Hostel.- Responsible for controlling budgets, staff training, planning rotas, as well as overseeing and ensuring that all staff duties were carried out effectively and efficiently for the smooth running of the business.

Birmingham, England, United Kingdom

- Supported a team of mentors within a Special Education Needs setting, providing ongoing support to all colleagues and students. - Created an actionable, measurable and realistic personal development plan for each mentor that included weekly tasks to complete - Conducted one-on-one coaching sessions with mentors to help them reach their goals

Birmingham, England, United Kingdom

- Maintained the smooth operation and high standards of the department for improved sales and profitability.- Managed deliveries, optimised sales, controlled wastage, and maintained inventory levels.- Played a crucial role in recruitment and led training and development initiatives for employees.- Motivated colleagues to enhance customer service, ensuring tasks were completed in a timely manner to meet sales and wastage targets.

Birmingham, England, United Kingdom

Bachelor Of Arts - Ba, Education Studies, 2:1

Award In Education And Training

Team Leading, Business Teacher Education, Pass

Teaching English As A Second Or Foreign Language/Esl Language Instructor, Pass

Diploma Of Education, Education, Level 3