As an individual, I am a highly motivated and adaptable professional with a passion for continuous growth and learning. My personality is characterized by a strong sense of integrity, empathy, and a positive outlook on life. I thrive in challenging environments, and my ability to stay composed under pressure allows me to effectively tackle complex tasks with a strategic mindset.In terms of work experience, I have accumulated a diverse skill set through various roles and responsibilities. I possess a proven track record of achieving exceptional results in my field, consistently exceeding expectations, and delivering high-quality work. My ability to collaborate and communicate effectively has allowed me to build strong relationships with colleagues, clients, and stakeholders, fostering a supportive and productive work environment.Over the years, I have honed my expertise in providing excellent customer service, reviewing and researching evidence and documents to analyze fraudulent activities related to telecommunications and financial technologies, retaining clients in the insurance industry by providing suitable alternatives, and catering business-to-business procedures between business clients, advisors, and third-party administrators. I am always eager to stay updated with the latest industry trends and advancements. My adaptability and eagerness to take on new challenges have enabled me to excel in different projects, demonstrating my capacity to learn quickly and contribute effectively to cross-functional teams.Outside of work, I am known for my proactive approach to personal development, actively engaging in hobbies and activities that further enhance my skills and broaden my perspectives. Whether it's volunteering for causes I am passionate about or engaging in creative endeavors, I consistently seek opportunities to make a positive impact on the world around me.Overall, my combination of a driven and enthusiastic personality, complemented by a diverse and successful work experience, makes me a valuable asset to any team or organization. I am committed to continuous improvement and am excited to bring my unique skill set and perspective to new challenges and opportunities.
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Client Service RepresentativeEmpowerPhilippines -
Medical Recruiter/Appointment SetterPrecision Recruitment Sep 2024 - Nov 2024United States▪ Reach out to patients to assess their pre-qualification for specific clinical trials.▪ Engage with potential participants and answer inquiries regarding the trials.▪ Schedule appointments to facilitate patient involvement in research studies.
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Customer Success ManagerUnlimited Furniture May 2024 - Aug 2024New York, United States▪ Managed customer inquiries, orders, and post-purchase concerns to ensure a seamless and satisfying experience.▪ Collaborated with vendors and delivery teams to resolve issues efficiently and enhance the overall customer journey.▪ Focused on building long-term relationships and driving customer loyalty through exceptional service and support. -
401K Client Account ManagerManulife Sep 2022 - May 2024PhilippinesJohn Hancock - 401k Retirement Plan▪ Manage a diverse set of clients and provide high-quality service for issues that require broad business knowledge for 401k Plan.▪ Have regular contact with clients, advisors, and third-party administrators under the block of business through inbound and outbound calls and emails.▪ Resolve or negotiate "win-win" solutions to client issues directly or by consulting with appropriate resources.▪ Document and track significant client discussions or complaints; maintain current client contract records; and follow-up as appropriate.▪ Recognize and devote special attention to endangered or pampered cases.▪ Ensure all members of the customer base are informed of significant issues.▪ Provide new and ongoing client orientation and education by setting expectations, discussing working relationships, advising on new product features, and ensuring understanding of proper procedures to follow.▪ Identify trends and patterns in client issues and escalate to the appropriate person.▪ Provide quality client administration by processing all standard financial transactions on assigned caseloads.▪ Monitor, control, and minimize outstanding suspense account items.▪ Contribute to the work system improvement of the department by identifying barriers and providing input on solutions.▪ Manages rollovers coming in and going out of John Hancock.▪ Oversee the whole procedure of plan termination and discontinuance. -
Fraud OfficerTaskus Aug 2021 - Oct 2022Bulacan, Central Luzon, PhilippinesMoneyLion - Financial Technology▪ Process transaction disputes for unauthorized transactions for multiple reporting clients.▪ Reporting and conducting investigations on cases of account takeover, identity theft, and unauthorized transactions▪ Coordinates with risk management regarding escalated cases. -
Senior Customer Retention OfficerAxa Philippines Oct 2017 - Jul 2021Makati, National Capital Region, PhilippinesAXA Traditional Life and Variable Insurance Policies▪ Collects premium dues and contacts clients via outbound call and email to remind them of their premium dues and provide options for their payment methods.▪ Retain clients who request a full or partial withdrawal from their insurance policy and provide them with options for maintaining their account.▪ Retain clients applying for Premium Holiday (temporary stop payment) and offer options to continue paying.▪ Manages on-boarding clients for new business. -
Retention OfficerAffinion Group Apr 2016 - Sep 2017Taguig, National Capital Region, PhilippinesAffinion Benefits Group – Insurance▪ Third-party plan administrators associated with Financial Institutions and Insurance Companies in the US.▪ Answers our member and non-member inquiries about the Accidental Policy. ▪ Upsell and process new enrollments for Accidental Policy.▪ Manages our member’s account, including billing matters, changes of information, changes of beneficiaries, and changes of coverage type and amount.▪ Retention of our member’s policy. -
Customer Care ProfessionalFis Sep 2015 - Jan 2016Makati, National Capital Region, PhilippinesAmerican Express▪ Answers inquiries for two most used debit cards by American Express in the US which is Bluebird and Serve card.▪ Upsell and process card activation.▪ Manages our cardholder’s account including billing, change of information, refund, and cancellation of cards.▪ Retention of our member’s account. -
Customer Care RepresentativeIbex Jul 2015 - Sep 2015Pasig, National Capital Region, PhilippinesOrbitz CS• Process booking, rebooking, cancellation, and other needs of our clients in the US in terms of their local and international flights with the inclusions of travel packages.• Upsell add-ons to our client’s needs for their travel experience. -
Escalation And Fraud OfficerTeleperformance Feb 2013 - Jun 2015Pasig, National Capital Region, PhilippinesTelstra▪ Manages a mini team that consists of 5–10 people after their training period before endorsing them to their respective core teams.▪ Conducts an individual on-and-off phone coaching session.▪ Oversee and submit day-to-day reports to the management for proper handling.▪ Handles administrative tasks and provides assistance to support the respective team leaders.▪ Taking escalation and supervisory calls.▪ Conducts investigation on unwelcome, scam, fraud, and life-threatening calls that our customers receive.▪ Activate call trace and call blocking for unwanted and telemarketing calls.▪ Logging reports regarding faulty residential and business phones.▪ Performing basic troubleshooting to fix our customer’s residential and business phone.▪ Sending reports and requests to onshore technicians or technical support representatives to fix our customers' faulty residential and business phones.▪ Upsells additional phone features like Message Bank, Call Waiting, Call Direct etc.
Daniel Tria Education Details
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Nursing
Frequently Asked Questions about Daniel Tria
What company does Daniel Tria work for?
Daniel Tria works for Empower
What is Daniel Tria's role at the current company?
Daniel Tria's current role is Client Service Representative.
What schools did Daniel Tria attend?
Daniel Tria attended Our Lady Of Fatima University.
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Daniel Tria
Quezon City
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