Daniel Robb Email & Phone Number

Lewisville, Texas, United States

I've shifted to a highly impactful, single contributor role:• Designed and launched and new digital collections abilities to optimize results and personalize treatment.• Highly collaborative role across business and tech teams, within Auto specific unit and across multiple other Ally units.• Implemented low cost, high impact, digital customer interactions (SMS, email, and web strategies) across the delinquent portfolio yielding an annual benefit over $100M.• Partnered with the business leaders and technology teams on digital transformation/AI projects.• Collaborated with Policy, Legal, and Compliance as partners to successfully launch abilities to adhering to regulations and minimize risk.

Lewisville, Texas, United States

Consumer Innovation & Capability: Leading a team to promote Collections deeper into the digital space.• Business Initiative Lead for digital transformation projects, introducing new abilities, systematically and on demand for our agents.• Closely work with various stakeholders (IT, Operations, etc.) to launch and expand Omni Channel, AI/Bot use, and Mobile App interactions.• Work collaboratively with the other Ally business units to improve business capabilities and results.• Closely work with Policy, Legal, Compliance, and Risk to successfully launch capabilities while following the ever changing regulation landscape.• Manage priorities and coach analysts using sound processes and Ally LEAD culture.

Lewisville, Texas, United States

A good fast paced environment working in a close-knit team at Ally. • Collection realignment strategies resulted in increased right party contacts while reducing agent/customer touch points and expanding payment results.• Work collaboratively with the other Ally business units to improve business capabilities and results.• Strategy changes rigorously implemented through champion/challenger (A/B) tests to avoid disparate impact. • Work to modernize customer interactions through currently existing technologies to reduce company expenses and improve customer experience while consistently adhering to legal, compliance, and risk guidelines. • Promote customer preference and self-serve experience through future planning of company-wide digital initiatives.• And producing solid metrics and reporting on the success rates of all these expansions.• 1Q2019: "I'm an Ally" Award Winner

Dallas/Fort Worth Area

Providing product management, data analytic services, and counsel to help clients realize result driven performance.Freelancing for a year really showed me my strengths and weaknesses, as well as what I missed (and didn't) about an office and team environment.

Dallas/Fort Worth Area

Responsible for routinely improving the rating algorithm as well as integration of third party data through advanced analytic modeling techniques, primarily multivariate analysis/generalized linear modeling (GLM), variate analysis, and tree design. Led team of analysts with one direct report.

Dallas/Fort Worth Area

Mentored and trained new employees on departmental processes and procedures while performing quarterly auto pricing reviews.

Dallas/Fort Worth Area

Performed quarterly reserve analysis and pricing reviews on Private Passenger Auto Lines.

Dallas/Fort Worth Area

• Report design and generation for monitoring of production and business performance.• Performed quarterly reserve analysis on Commercial and Private Passenger Auto Lines.• Performed quarterly pricing reviews and semi-annual rate filings automobile business.

Master Of Science (M.S.), Mathematics

Focus on Financial Mathematics

Bachelor Of Science (B.S.), Mathematics