Daniel Robb Email & Phone Number

Lewisville, Texas, United States

• I've shifted to a highly impactful, single contributor role:
• Designed and launched and new digital collections abilities to optimize results and personalize treatment.
• Highly collaborative role across business and tech teams, within Auto specific unit and across multiple other Ally units.
• Implemented low cost, high impact, digital customer interactions (SMS, email, and web strategies) across the delinquent portfolio yielding an annual benefit over $100M.
• Partnered with the business leaders and technology teams on digital transformation/AI projects.
• Collaborated with Policy, Legal, and Compliance as partners to successfully launch abilities to adhering to regulations and minimize risk.

Lewisville, Texas, United States

• Consumer Innovation & Capability: Leading a team to promote Collections deeper into the digital space.
• Business Initiative Lead for digital transformation projects, introducing new abilities, systematically and on demand for our agents.
• Closely work with various stakeholders (IT, Operations, etc.) to launch and expand Omni Channel, AI/Bot use, and Mobile App interactions.
• Work collaboratively with the other Ally business units to improve business capabilities and results.
• Closely work with Policy, Legal, Compliance, and Risk to successfully launch capabilities while following the ever changing regulation landscape.
• Manage priorities and coach analysts using sound processes and Ally LEAD culture.

Lewisville, Texas, United States

• A good fast paced environment working in a close-knit team at Ally.
• Collection realignment strategies resulted in increased right party contacts while reducing agent/customer touch points and expanding payment results.
• Work collaboratively with the other Ally business units to improve business capabilities and results.
• Strategy changes rigorously implemented through champion/challenger (A/B) tests to avoid disparate impact.
• Work to modernize customer interactions through currently existing technologies to reduce company expenses and improve customer experience while consistently adhering to legal, compliance, and risk guidelines.
• Promote customer preference and self-serve experience through future planning of company-wide digital initiatives.

Dallas/Fort Worth Area

Providing product management, data analytic services, and counsel to help clients realize result driven performance.Freelancing for a year really showed me my strengths and weaknesses, as well as what I missed (and didn't) about an office and team environment.

Dallas/Fort Worth Area

Responsible for routinely improving the rating algorithm as well as integration of third party data through advanced analytic modeling techniques, primarily multivariate analysis/generalized linear modeling (GLM), variate analysis, and tree design. Led team of analysts with one direct report.

Dallas/Fort Worth Area

Mentored and trained new employees on departmental processes and procedures while performing quarterly auto pricing reviews.

Dallas/Fort Worth Area

Performed quarterly reserve analysis and pricing reviews on Private Passenger Auto Lines.

Dallas/Fort Worth Area

• Report design and generation for monitoring of production and business performance.
• Performed quarterly reserve analysis on Commercial and Private Passenger Auto Lines.
• Performed quarterly pricing reviews and semi-annual rate filings automobile business.

Master Of Science (M.S.), Mathematics

Focus on Financial Mathematics

Bachelor Of Science (B.S.), Mathematics