Daniel True Email & Phone Number

Chanhassen, MN, US

Buffalo, NY, US

• Supported the business by recommending actions, strategies and alternatives to meet all business needs. Led the work to deliver multiple, complex programs or projects through to implementation that impacted processes.
• Developed and implemented strategic plans to achieve desired goals.
• Led programs or complex projects by setting strategic direction.
• Identified gaps and recommended solutions to new and existing products, services and workflows based on a high-level view of the organizations value streams.
• Collaborated with cross-functional teams to ensure all improvement efforts are focused on improving the overall value stream.
• Influenced change to improve performance results, organizational effectiveness and systems, quality and services.

Stillwater, MN, US

Responsible for the achievement of operational and financial objectives in all markets. - Manage and evaluate financial progress to determine operational interventions required to meet financial objectives and target timelines. - Conduct regional surveys to ascertain needs and recommend solutions to business and financial problems - Lead and influence.

US

• The Operational Excellence / Continuous Improvement team acts as internal management consultants for UnitedHealth Group, enabling our customers to improve corporate level processes using continuous improvement.
• Completed a strategic project for Connextions that retained a major customer and resulted in a $50M annual contract renewal
• Designed a basic Change Advisory Board process for Connextions to begin their ITIL change management process
• Managed three contract business analysts to 1)define and create executive help desk reporting, 2) create and populate a CMDB and 3) document current processes for Connextions
• Created decision support system for Connextions to prioritize improvement efforts
• Solved complex corporate issues with continuous improvement methods including Six Sigma, LEAN and Kaizen

US

• The Technology Innovation Liaison assists in the definition and execution of an ITIL based strategy to review and communicate requirements both to and from the business affecting internal and external teams to the.
• Understanding business goals and application requirements
• Ensuring application availability, stability, accuracy and performance
• Providing appropriate application monitoring
• Managing resolution of issues, root cause analysis and on-call support
• Maintaining knowledge of the technical architecture for the applications

• UnitedHealth Group Information Technology provides technology services to the business segments of UnitedHealth Group.Support Operations Manager, Managed File Transfer (2009 - 2012)
• Provided a robust, reliable, and secure file transfer that allows for quick and easy integration within UHG and between UHG and external customers.
• Managed day-to-day operations of the managed file transfer team including access provisioning, and technical support teams.
• System responsibility for ~30,000 mailboxes transferring 60,000 files and 150GB per day.
• Project management using CMMI and Six Sigma to improve customer interaction, system stability and supportability.
• Human Resource responsibility for file transfer teams.

• UnitedHealth Group Information Technology provides technology services to the business segments of UnitedHealth Group.Program Manager, Technical Product Management (2006 - 2009)
• Managed three programs for UHG IT; 1) Universal Configuration Management Database, 2) Product Lifecycle Management, and 3) Product Standards.
• Universal Configuration Management Database (uCMDB)o Worked with cross-matrix teams to implement discovery in production environmento Established and maintained good relationships with Infrastructure organizations and.
• Product Lifecycle Management - A proactive, structured process for upgrading mission critical infrastructure software products supporting UHG's strategic business applications.o Increased program scope from 22 to 302.
• Product Standards - The enterprise process for approving server software products.o Drove the use of product standards to minimize number of products supporting the enterprise, taking into account product.
• Special Project (January 2007 - March 2007) - Program Coordinator for Daylight Savings Time Remediation Project successfully updating over 10,000 servers and 60,000 desktops.

• LockNET, Inc. is a network and information security company focusing on business-to-business consulting in regulated environments, specifically the financial vertical.
• Increased gross sales 61% from 2005Q1 to 2005Q2 by designing and implementing a new business model changing the company name and focus from a value added reseller of hardware and software to a network security.
• Managed day-to-day operations of the Mankato office, including sales, procurement, service, scheduling, and development.
• Product manager for internally developed network monitoring and security programs, nFire and nSentry.
• Communicated with vendors regarding installation, support, and maintenance issues.

Major projects included:Developed and tested processes and procedures for national rollout of workstation upgrade project for Target Stores by completing initial upgrade of 30+ workstations each at 4 pilot stores.Network changeover for Roundy's Corporation when they acquired several Rainbow stores.Business Development and Project Manager for Networking.

• Anlon Systems, Inc. develops, sells, and maintains an enterprise level, web-based, learning management system (LMS) targeting post-secondary institutions and corporate markets.
• Managed over 70 customer accounts through implementation and maintenance processes.
• Improved customer satisfaction 80 percent by restructuring customer service organization.
• Increased efficiency of call center 35 percent by adding a self-serve web portal.
• Researched, purchased, implemented and maintained all internal hardware, software, networking and telephone equipment.
• Recruited, interviewed, hired, trained, supervised and mentored all IS and CSR personnel.

Successfully operated a 1000 acre crop farm.

Bs, Management Information Systems

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Diploma