Daniel Turner

Daniel Turner Email and Phone Number

Client Success Manager at Thryv | SaaS @ Thryv
dallas, texas, united states
Daniel Turner's Location
Greater Melbourne Area, Australia
Daniel Turner's Contact Details

Daniel Turner work email

Daniel Turner personal email

n/a
About Daniel Turner

I am an experienced professional with over 5 years in customer service, specializing in customer success, account management, and B2B sales. Proficient in CRM systems like Salesforce and Salesloft, with a strong focus on enhancing customer satisfaction. Demonstrated ability to drive business growth through effective communication and problem-solving. Skilled in managing client portfolios, conducting live software onboarding, and exceeding upselling targets. Strong educational background with a Bachelor of Business in Administration from Swinburne University.

Daniel Turner's Current Company Details
Thryv

Thryv

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Client Success Manager at Thryv | SaaS
dallas, texas, united states
Employees:
4505
Daniel Turner Work Experience Details
  • Thryv
    Client Success Manager
    Thryv Mar 2023 - Present
    Melbourne, Victoria, Australia
    As a Customer Success Manager, my key responsibilities include enhancing client daily and weekly user engagement, maintaining a churn rate below 2%, and ensuring a 100% quality assessment score through rapid customer support and personalized solutions. I consistently exceed upselling targets, expand client accounts, and collaborate cross-functionally with sales, social media, and marketing teams to improve client online presence and engagement.
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  • Thryv
    Software Sales Specialist
    Thryv Feb 2022 - Mar 2023
    Melbourne, Victoria, Australia
    As a Software Sales Specialist, my role encompassed conducting persuasive sales presentations and product demonstrations, managing a substantial sales pipeline, demonstrating a deep understanding of the Thryv platform, and contributing to business growth through successful sales strategies.
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  • Thryv
    Sales Development Representative
    Thryv Nov 2021 - Feb 2022
    Melbourne, Victoria, Australia
    As a Sales Development Representative, I effectively managed a high volume of outbound sales calls, consistently surpassing KPIs and qualifying leads based on business needs. My role was pivotal in driving business growth through lead generation and qualification, and I demonstrated expertise in the Thryv platform to engage and convert prospects into customers.
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  • St John Ambulance
    Temp. Customer Experience Consultant
    St John Ambulance Apr 2021 - May 2021
    During my temporary role as a Customer Experience Consultant, I excelled in handling over 40 daily inbound customer sales calls, inquiries, and emails via Salesforce and SAP. I significantly contributed to revenue growth by implementing upselling, cross-selling, and promoting ongoing promotions. Additionally, I consistently met and exceeded established KPIs, ensuring a high-quality customer experience.
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  • Chemist Warehouse
    Customer Service Officer
    Chemist Warehouse Sep 2020 - Mar 2021
    As a Full-time Customer Service Officer, I efficiently managed over 80 daily customer and internal stakeholder interactions through phone and email using Microsoft Dynamics CRM and the eBay portal. I maintained data accuracy in the internal CRM system, tracked issues, and facilitated new customer sign-ups. Additionally, I consistently provided timely and effective solutions to customer inquiries and issues, ensuring high levels of customer satisfaction.
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  • Amway
    Customer Service Specialist
    Amway Jun 2019 - Aug 2020
    Melbourne, Australia
    As a Customer Service Specialist, I effectively communicated with over 40 clients daily through phone and email, providing delivery statuses and addressing inquiries to consistently leave customers satisfied. I processed more than 30 transactions daily, including returns and providing information, and managed data accurately in Excel spreadsheets. Additionally, I kept customers informed about company changes, referencing seasonal catalogs to enhance their understanding of products, services, and procedures.
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Daniel Turner Skills

Leadership Microsoft Office Administrative Assistance Microsoft Word Microsoft Excel Public Speaking Customer Service Sales Microsoft Powerpoint

Daniel Turner Education Details

Frequently Asked Questions about Daniel Turner

What company does Daniel Turner work for?

Daniel Turner works for Thryv

What is Daniel Turner's role at the current company?

Daniel Turner's current role is Client Success Manager at Thryv | SaaS.

What is Daniel Turner's email address?

Daniel Turner's email address is da****@****ryv.com

What schools did Daniel Turner attend?

Daniel Turner attended Swinburne University Of Technology, Inco Academy, Swinburne University Of Technology.

What skills is Daniel Turner known for?

Daniel Turner has skills like Leadership, Microsoft Office, Administrative Assistance, Microsoft Word, Microsoft Excel, Public Speaking, Customer Service, Sales, Microsoft Powerpoint.

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