• Doubled patio furniture sales through development of new instore signage and rotation of in store display models• Implement content for the upcoming online retail website• Source and implement new accounting and POS application• Grow the Hot Tub business through the introduction of a new manufacturer • Maintain and develop relationships with vendors to secure access to new product lines and promotional offers• Provide exceptional customer service through identifying the… Show more • Doubled patio furniture sales through development of new instore signage and rotation of in store display models• Implement content for the upcoming online retail website• Source and implement new accounting and POS application• Grow the Hot Tub business through the introduction of a new manufacturer • Maintain and develop relationships with vendors to secure access to new product lines and promotional offers• Provide exceptional customer service through identifying the customers’ needs and resolving escalated customer complaints• Follow up on order execution and filling• Ongoing duties including part identification and pool/spa water testing, directing customers to construction or in-home service teams.• Review nightly cash deposits and reconcile receipts; investigating and resolving discrepancies Show less

• • Work with the marketing department to replace ineffective displays and add product to increase customer interaction and sales • Continually improving product knowledge and sales techniques of the staff to enable them to best showcase our product over the competitors. • Increase overall sales through ongoing analysis of sales projections and previous results to align staff targets and inventory levels• Maximize Return On Investment at direct marketing events by coordinating with… Show more • • Work with the marketing department to replace ineffective displays and add product to increase customer interaction and sales • Continually improving product knowledge and sales techniques of the staff to enable them to best showcase our product over the competitors. • Increase overall sales through ongoing analysis of sales projections and previous results to align staff targets and inventory levels• Maximize Return On Investment at direct marketing events by coordinating with the marketing department, matching the product inventory and materials required, and assigning key staff to best represent the brand• Champion exceptional customer service for staff through leading by example• Responsible for hiring and development of event sales staff• Maintain staff schedule for events at multiple locations and stores• Control of all inventory incoming and outgoing from stores and events; investigate and resolve all discrepancies• Maintain relations with building management for event scheduling and general maintenance inquires.• Follow up of customer order execution and filling.• Review nightly cash deposits, reconcile receipts and audit returns; investigate and resolve discrepancies Show less

•• Lead team to several Customer Champion awards for outstanding customer service and follow-up• Greatly increased store margins by targeting areas for growth and development; accomplished by repurposing existing display fixtures to facilitate the sale of popular accessory items • Reduced shipping cost by creating processes to maximize existing contracts• Successful inventory control in managing store shrinkage to significantly exceed targets• Develop and improve store level… Show more •• Lead team to several Customer Champion awards for outstanding customer service and follow-up• Greatly increased store margins by targeting areas for growth and development; accomplished by repurposing existing display fixtures to facilitate the sale of popular accessory items • Reduced shipping cost by creating processes to maximize existing contracts• Successful inventory control in managing store shrinkage to significantly exceed targets• Develop and improve store level processes for warranty and service processing • Analyze and adapt inventory levels to match market demand • Responsible for the roll out and execution of employee training • Hiring of store staff; development of the non-sales staff and store supervisors• Build ongoing relationships with members of various departments to increase efficiency• Review nightly cash deposits, reconcile receipts and audit returns; investigate and resolve discrepancies• Direct accountability for in-store merchandising standards: pricing, signage, cleanliness, wire management, including the back room and off-site storage rooms• Maintain store supplies and execute service requests as needed• Execution of all advertising and merchandising changes at the store level including follow up with minor renovations and display changes• Responsible for all inventory counts: cycle counts, full inventory counts and audits; investigate and resolve all discrepancies• Follow up of customer order execution and filling. Show less

• Directly accountable for department and staff performance, responsible for the general upkeep of the department• Ensuring all customer information is processed and handled responsibly and professionally, in accordance with the privacy act • Assisting staff to address escalated customer concerns and issues • Auditing for inconsistencies in customer contracts on a daily basis• Handle shipping and receiving of all goods and documentation to and from the store via internal… Show more • Directly accountable for department and staff performance, responsible for the general upkeep of the department• Ensuring all customer information is processed and handled responsibly and professionally, in accordance with the privacy act • Assisting staff to address escalated customer concerns and issues • Auditing for inconsistencies in customer contracts on a daily basis• Handle shipping and receiving of all goods and documentation to and from the store via internal shipping, UPS and FedEx• Set-up and maintain store displays and fixtures to company standards• Responsible for the ongoing development of mobile staff team• Training staff on new products and procedures on an ongoing basis• Preparing nightly cash deposit, reconciling receipts and auditing returns• Coordinating with vendor representatives to obtain updated information regarding new products • Attending weekly supervisor meetings; leading monthly and quarterly store trainings• Regularly organizing staff events with vendor support• Conducting first level interviews for new hires Show less

• Customer service, including negotiating phone plans and addressing customer concerns• Activating phones, corresponding with cell phone companies• Handling all customer information responsibly and professionally, in accordance with the privacy act• Training new staff on required product knowledge and processes• Tracking staff and departmental progress• Keeping up to date on products and services offered by cell phone companies• General upkeep of department•… Show more • Customer service, including negotiating phone plans and addressing customer concerns• Activating phones, corresponding with cell phone companies• Handling all customer information responsibly and professionally, in accordance with the privacy act• Training new staff on required product knowledge and processes• Tracking staff and departmental progress• Keeping up to date on products and services offered by cell phone companies• General upkeep of department• Attending quarterly and monthly store meetings.• Attending viewpoint committee meetings and assisting in planning staff social events to encourage team building Show less