Daniel Uhrinyi Email & Phone Number

Budapest, Hu

Budapest, Hungary

Managing escalations and coordinating incident management efforts, mainly for cases reaching senior management level.Leading regular service review meetings with customers discussing service health with special attention to enhancement opportunities and reasons behind occasional KPI failures.

Budapest, Hungary

Establishing relationship with management of Citi’s corporate client banking business (Treasury and Trade Solutions) to create a positive client experience, understand the client perspective and support their needsFacilitating regular partner meetings and discussing client relationship analytics with them on key performance indicators describing the actual service health and raising awareness of systematic issues our organisation encounters

Budapest, Hungary

Leading, coaching and managing a team of 10-15 junior analysts working in 24/5 shifts and on call in the weekends which provided access and entitlement management support both for external clients on Citi hosted applications or for Citi colleagues on externally hosted (occasionally vendor supported) applicationsEstablishing relationship with regional and global support teams internal to Citi and external vendor teams to enforce and drive standardsImproving service / quality of output and production to meet the business needs, while keeping our procedures up-to-date, proper and compliant to information security standards

Budapest, Hungary

Working in a global team on a 3-year program aiming to standardize, integrate and centralize information security functions from business embedded information security units / teams to a global organization within the company specialized in access and entitlement management. The program's main goal was to minimize operational risk by separating business roles and to transition these functions to service centers which provide high quality customer service and support function for the applications / infrastructures in scope.My responsibility was to manage projects migrating application and infrastructure support, conduct compliance review, create and execute remediation plan.For an interim period I was entrusted to lead the team I was working in as Senior Project Analyst approaching the end of the 3-year program. At this position I had to make sure that all transition projects driven by my directs are delivered on time and in a high quality.

Budapest, Hungary

Processing access and entitlement requests in z/OS Mainframe environments (CA Top Secret and IBM RACF) and handling incoming customer queries / complaints and troubleshoot access issues either via email, telephone and online problem management systems

Budapest, Hungary

Reviewing audit logs for security alerts, unauthorized activities, file and configuration changes done by System / Security Administrator Teams globally and reconcile / follow up them with user requests in various log review systems.

Master Of Arts, American Studies

High School Diploma, Carpentry/Carpenter