Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Daniel Vainshtein is listed as Chief Customer Officer | Transforming Customer Experiences with Data-Driven Insights & Cross-Functional Leadership | Double Your Customer Base, Not Your Team | Slash Churn in Under a Year at Optum, based in Greater Boston, United States, United States. AeroLeads shows a matched LinkedIn profile for Daniel Vainshtein.
Daniel Vainshtein previously worked as Vice President Technical Operations at Optum and Vice President Customer Experience at Optum. Daniel Vainshtein holds Executive Certificate, Management And Leadership from Mit Sloan School Of Management.
This section adds company-level context without repeating Daniel Vainshtein's masked contact details.
Review company-level records connected to Daniel Vainshtein before choosing the right outreach path.
I am a customer service success experience operations and technology executive with over 20 years of expertise in driving strategies, programs, processes, tools, and training to build world-class customer experience organizations and transform customer experience at industry leaders in the SaaS, healthcare, insurance, enterprise data solutions, and information security sectors.Throughout my career, I have provided strategic direction to develop and optimize global customer experience functions with a focus on driving customer-centric operational scalability, infrastructural agility, AI/ML-powered technology innovation, and multimillion-dollar cost savings.I help turn frustrated and disengaged customers into active promoters of your company, brand and products, by establishing customer service guidelines and by using my engineering background to utilize technology enabled solutions.Living on three continents and being fluent in three languages taught me how to better manage cross cultural teams and work with customers from around the world. I enjoy meeting new people and hearing new perspectives. Career Highlights:★ Launched external and internal customer community web portals at Optum to promote self-service, customer engagement and satisfaction, digital outreach, for ~30,000 users.★ Consolidated software licensing across the entire portfolio worth more than $500k of savings just in 2023.★ Built from scratch a world class customer experience and service departments in a fast-growing healthcare organization (naviHealth) while managing an $25M budget and positively influencing patient outcomes. Designed and implemented a Customer Relationship Management, Salesforce, that is used by more than 450 agents.★ Grew customer satisfaction from 88% to 96% at naviHealth while increasing the response rate from 5% to 7.5% across internal and external users. ★ Increased Employee Experience Index by 20% within 2022 through career pathing and personal development.★ Through BPO and strategic vendor partnership reallocated resources between US and India to drive down operations and maintenance costs by $400,000 per year.
Listed skills include Leadership, Customer Experience, .Net, Git, and 44 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Eden Prairie, MN, US
Home & Community Care:Serving the physical, mental and social needs of people according to their personal care preferences through a holistic and connected care journey.Head of Operations, Care Transitions | Reporting to CIO ① Strategic Oversight: Lead Operations encompassing Application Support, Enterprise Application Services (EAS), Technical Support.
Eden Prairie, MN, US
Care Transitions (part of Optum Home & Community Care) is improving the healthcare experience for seniors to live more fulfilling lives.Reporting to the CIO of Care Transitions within Optum Health, I oversee multiple IT departments that promote technology enabled solutions to improve patient outcomes. Customer Experience (Application Support.
San Francisco, US
The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!
I am a dedicated real estate investor focused on the Massachusetts market, with additional investments in syndications nationwide. I collaborate with like-minded professionals to unlock the potential of larger real estate projects.With a passion for identifying strategic investments and a commitment to delivering results, I leverage market insights and.
Brentwood, TN, US
Boston, MA, US
Joined TrueMotion startup to establish the services and customer success department, define and formalize processes and best practices.Built the Support organization from the ground up - process, technology, hiring staff, training.TrueMotion provides the world’s leading smartphone-only driving data platform. We use machine learning to transform smartphone.
Burlington, Massachusetts, US
Steered responsibility for escalation of engineering and global activities within RSA Archer, in MA, KS, and Bangalore, India. Recruited and coached new team members, fostered long-term customer relationships, and proposed effective solutions to create escalation-engineering function in Archer product. Provided extensive support in managing RSA Archer.
Round Rock, Texas, US
Hopkinton, MA, US
Hopkinton, MA, US
Hopkinton, MA, US
Tel Aviv, IL
Other employees you can reach at optum.com. View company contacts →
Sha'Quashia Robinson
Colleague at Optum
Charlotte, North Carolina, United States, United States
View →
JC
Jayson Corpuz
Colleague at Optum
Muntinlupa City, National Capital Region, Philippines, Philippines
View →
SM
Samuel Mann, Arnp, Fnp-C
Colleague at Optum
Seattle, Washington, United States, United States
View →
DH
Danielle Hanssen
Colleague at Optum
Greater Seattle Area, United States
View →
VA
Vanithamani A
Colleague at Optum
Coimbatore, Tamil Nadu, India, India
View →
KB
Kelli B. Collins
Colleague at Optum
Baton Rouge Metropolitan Area, United States
View →
ZK
Zalina Kazakova, Ms, Rdms
Colleague at Optum
Brooklyn, New York, United States, United States
View →
SF
Stacy Fantauzzi
Colleague at Optum
Minneapolis, Minnesota, United States, United States
View →
MG
Marie Gonzalez
Colleague at Optum
Ajo, Arizona, United States, United States
View →
ST
Shivani Tanwar
Colleague at Optum
West Delhi, Delhi, India, India
View →
Quick answers generated from the profile data available on this page.
Daniel Vainshtein works for Optum.
Daniel Vainshtein is listed as Chief Customer Officer | Transforming Customer Experiences with Data-Driven Insights & Cross-Functional Leadership | Double Your Customer Base, Not Your Team | Slash Churn in Under a Year at Optum.
Daniel Vainshtein is based in Greater Boston, United States, United States while working with Optum.
Daniel Vainshtein has worked for Optum, Customer Success Collective, Self-Employed, Navihealth, and Truemotion.
Daniel Vainshtein's colleagues at Optum include Sha'Quashia Robinson, Jayson Corpuz, Samuel Mann, Arnp, Fnp-C, Danielle Hanssen, and Vanithamani A.
You can use AeroLeads to view verified contact signals for Daniel Vainshtein at Optum, including work email, phone, and LinkedIn data when available.
Daniel Vainshtein holds Executive Certificate, Management And Leadership from Mit Sloan School Of Management.
Daniel Vainshtein is listed with skills including Leadership, Customer Experience, .Net, Git, Linux, Account Management, Reporting And Analysis, and Innovation Development.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts