Daniel Valenca Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

• Develop and maintain the school management system, including sales (CRM), marketing, financial, and academic control (LMS) modules.• Develop and maintain the school website, which has become the primary tool for generating leads for the sales team.• Created and implemented a sales CRM to structure the school's sales process and facilitate performance tracking.• Collaborating with the marketing team to restructure the school's social media presence and implement strategies for promotional campaigns.• Continuously suggesting and helping to implement solutions for recurring daily issues.• Producing written and visual tutorials to assist in training staff, teachers, and students.

Toronto, Canada Area

• Initially hired to develop an e-commerce website to boost agency sales• The website became the main source of leads, leading to the development of a backend CRM for improving the sales process management• Implemented the CRM in other departments, including partner schools and third-party businesses• Added various modules to the CRM, such as financial, analytical, administrative, and marketing, making it the company's primary work tool• Collaborated with the marketing team on social media campaigns, significantly increasing website traffic and generating new leads through these campaigns

Toronto, Canada Area

• Collaborating with customers and employees to identify computer issues and providing effective solutions.• Logging and maintaining detailed records of customer and employee queries.• Analyzing call logs to identify common trends and underlying problems for proactive troubleshooting.• Updating self-help documents to empower customers and employees to resolve issues independently.• Conducting thorough testing and performing repairs on faulty equipment to ensure optimal functionality.

Recife Area, Brazil

• Developed an institutional website and a management system to handle the purchasing and sales of imported products from China, specifically for the Brazilian market.• Built a user-friendly CMS application using WordPress, offering technical training and support to producers.• Conducted data modeling and efficiently managed database administration.• Showcased creative skills by designing the logo, responsive website templates, system interface, banners, and advertisements.• Contributed to business strategies by actively participating in client discussions, ensuring a clear understanding of their requirements to drive sales growth.• Utilized a range of technologies including PHP5, MySQL, WordPress, Apache, JavaScript, JSON, jQuery, AJAX, XML, HTML5, CSS3, and Bootstrap to deliver robust and dynamic solutions.

São Paulo Area, Brazil

• Joined a dedicated team responsible for curating and publishing special collections to Google Maps, showcasing captivating images on the web.• Led the planning and execution of comprehensive mapping initiatives across the national territory, ensuring accurate and up-to-date geographical data.• Provided remote technical training and support to employees located in South America, leveraging Google Hangouts as a communication platform.• Collaborated closely with team members to ensure smooth operations and effective implementation of mapping projects.• Proactively identified opportunities for process improvement and recommended innovative solutions to enhance the overall mapping experience.

Recife Area, Brazil

• Developed an e-commerce system and updated the company's website that sells clothing products through multi-level direct selling• Participation in back-end development of an online system for general control of purchases, sells, customers, and producers• Developed and implemented the entire front-end of the two projects in that I participated• Designed the website, e-commerce system, banners, and products photos• Technologies involved: PHP, MySQL, WordPress, Laravel, HTML, CSS, JavaScript, jQuery, AJAX, Adobe Photoshop

Recife Area, Brazil

• Created multiple web applications for a social and educational child care foundation, a public company.• Identified issues with existing website, gained approval to completely rebuild the new page in order to improve the information.• Designed banners, workflows, sitemaps, and website/systems templates using Adobe Photoshop and Fireworks.• Developed database-driven systems for internal control across various institution sectors, including hiring and dismissal, food supply, warehouse, shopping, and providing technical training and support for users.• Utilized technologies such as PHP, MySQL, HTML, CSS, JavaScript, jQuery, Java, J2EE, Apache, SQL Server, and Oracle database.

Recife Area, Brazil

• Hired as an Intern in a car and health insurance company to develop a website and provide software and hardware support• Developed a new website and a web system of internal control using HTML, XML, CSS, PHP, MySQL, JavaScript, and Apache• Discuss options with clients to make sure websites meet their needs as well as the needs of their customers• Data modeling and database administration in MySQL• Responsible for assembly and maintenance of the entire enterprise network

Postgraduate, Software Engineering

Graduate Certificate, Technologist In Internet Systems

Intensive English Program