Chief Customer Officer
ESAS improves your customer satisfaction and customer loyalty by installing, monitoring and maintaining any connected device with the highest standard end-to-end remote services, field services, outsourcing and software solutions. Together, our 2000+ employees offer you the most automated, integrated and performant customer service offering available in the Benelux market. At ESAS the human factor is as important as our technical expertise. Our team consists of motivated professionals with a strong ‘can do’ attitude. Our goal is to support our customers professionally in their projects and services with the right skills and using high added-value technology. We always seek the most cost-effective solution, while maintaining the highest level of quality.Our solutions helps you to have a:1.Better customer experience:Our service engineers are your ideal brand ambassadors. They are well-trained and multi-skilled in order to offer your customers the right skill for the right device at the right time and place. We use a data-driven approach and customer feedback to continuously improve our services in order to increase your Net Promoter Score (NPS) up to 55 points or even more.2. Lower Total Cost of Ownership:Our team, automated processes and integrated technologies can help you to reduce the TCO of your customer services by as much as 35%. 3. Faster time to market: Many organizations are under severe time pressure to launch new products and need the necessary support. ESAS has the whole customer service machinery fully operational, so that you can speed up your time to market by 75%.4. Risk reduction:Outsourcing your operational services to ESAS reduces your financial and operational risks. You can count on us as a trusted and reliable partner. We can easily adapt to the changing needs of your customer services, while you concentrate on your core activities.
