Daniel Vasquez Email & Phone Number

Region Me

Responsible for integrating technologies into the areas of the organization, thus helping to optimize processes and record actions for decision-making by management and board of directors.

Santiago, Chile

Responsible for ensuring the operations department has the necessary information for customer service.Led a project for registration and enhancements to streamline the operational transition process.

Santiago, Chile

Consultant for devising solutions and enhancements for clients in communication channels, product and service sales, process registration, and digital event through web systems.Solutions: E-Commerce, Live Online Broadcasting, Corporate Websites, E-Learning, and Databases.Some clients: HDI Seguros, MAP Productions, Fuente Mondragon.

Santiago, Chile

In charge of the operation of all computer equipment and software across the corporation, educational institutions (12), and healthcare centers (8).- Inventory management and incident request handling- Procurement of software and hardware- Administration of contracts with suppliers- Management of Corporate and educational institutions' websites- Proposals for improvements (Remote assistance, training, monitoring equipment)

Santiago, Chile

Management and tracking of digital channel projects for companies: Organizing development stages, creating Gantt charts, designing processes, team coordination, monitoring and controlling goal achievement, and intermediate validations. Oversight and correction of errors throughout the process. Direct engagement with suppliers and clients.- GTD Contact Center Project- Post-sales contract with RedSalud

Santiago, Chile

Management and monitoring SAP projects: Organization of development stages, creation of Gantt charts, team coordination, monitoring and control of compliance with objectives and intermediate validations. Control and correction of errors during the process. Relationship with suppliers.- SAC Project (SAP Analytics Cloud): Oversaw the implementation of the university's key information reporting system (Business Intelligence) according to departmental requirements.- FIORI Project: Implemented a web system for easier access to academic agenda information for students and professors.- Migration to S4HANA: Collaborated in coordinating, monitoring, and documenting activities during the SAP version migration.Other responsibilities:- Incident system administration.- On-site coordination of CRM reporting during admission and enrollment periods.- Documentation of projects oriented towards audits and internal organization.Achievements:- Established and implemented official documentation necessary for IT area projects, adapting standard tools to the organizational culture.- Efficiently managed the incident system for IT-wide requests, enabling precise and immediate information contribution to internal audits.- Handled internal relationships between consultants, external companies, and clients to achieve project objectives.

Santiago, Chile

Implementation and development of a Business Intelligence project focused on generating reports as per management and sub-management requests.Achievements:- Implemented a Business Intelligence project using open-source software tools.

Santiago, Chile

Freelance consulting for launching new projects, organizing tasks, Gantt charts, and selecting professionals for IT project implementation.Tracked progress and conducted final analysis of deliverables to identify errors and propose improvements. Managed and monitored web system development.Achievements:- Designed projects flexibly and dynamically tailored to client requirements.- Successfully handled client relationships before, during, and after project completion.

Santiago, Chile

Assisted the Operations Manager in analyzing and studying operational management to enhance processes and oversee the Hospital Submanagement with approximately 5,000 employees.- Supported the Operations Submanager in ensuring operational continuity during the construction and remodeling of the new Hospital, reorganizing areas and personnel according to project progress.- Conducted internal client surveys using in-house technological resources to improve the Security service, swiftly gathering employee opinions with immediate results, later replicated across other services.- Implemented the Balanced Scorecard for the submanagement, enabling goal control aligned with KPI indicators and aligning the Operations Submanagement with corporate strategic objectives.- Contributed to organizing the first and second editions of the Mutual de Seguridad Paralympic Games, creating recreational opportunities for retired patients and enhancing the Mutual brand within and outside the organization.Interim Hospital Facilities Maintenance ManagerDepartment head reporting to the Operations Submanagement. Supervised 16 staff members comprising plumbers, carpenters, boiler operators, air conditioning technicians, electricians, etc. Daily oversight of requirements, personnel organization, material procurement, payment requests, and budget management.Achievements:- Improved Great Place to Work survey indicators during tenure in the department.- Maintained records of maintenance work performed by employees, facilitating an overview of the department, budgeting, and implementing service improvements.

Santiago, Chile

Faculty Member at the School of Health teaching various subjects in the IT field: Basic Computing, Computer Networks and Internet Technologies, Fundamentals of Informatics, Programming Fundamentals, Productivity Software, Computer Systems Architecture, etc.Supervised professional internships in Biomedical Informatics for 2 years, overseeing around 10 students.

Santiago, Chile

Technical Support for VTR customers, providing solutions via telephone for internet-related issues.

Santiago, Chile

Subjects:- Cutting-edge Tools (Visual Basic)- Software Tools (Operating Systems, Office Suites, Various Software)

Civil Industrial Engineer, Industrial Civil Engineering

- President, Student Council, School of Industrial Civil Engineering - Universidad La Republica (2001 - 2002). - Panelist and Organizer.

Computer Engineer, Computer Science, Networks, Programming