Daniel Blackwell Email & Phone Number

Watford, England, United Kingdom

BEKO is the second largest white goods brand in Europe and one of Europe’s fastest growing large home appliance brands available in 100 countries worldwide. The purpose of this role is to analyse and report on the performance of BEKO’s service network (3rd part agents and BEKO employed engineers) which helps senior management monitor whether the customers are receiving a good level of service and if it is ‘value for money’. This is achieved by extracting raw data from the service systems and then turning into management reports using Microsoft Excel. The aim is to meet the current requirements of the business and the specifications laid out by the line manager or service management team. The reporting suite consists of 182 reports, ranging from cost and service performance analysis in relation to the budgets and current Company Service Level Agreements, to KPI reports used by the service management team to assess performance of the field service partners and Beko EngineersOther duties include, accurately compiling and submitting claim files to the external partners to ensure the revenue is realised within the agreed timescales, and maintaining internal service systems and source tables to ensure records are always updated with the latest information.

Dunstable

NPSG is an industrial services company specialising in building services including site development and build out. Working under the direction of the Project Manager, I'm responsible for managing the overall inventory for a refit of amazon's robotics at LTN4. The aim is to ensure effective inventory control processes are in place for all new and existing equipment and materialsUsing a team of associates, fork lift drivers and company software, the controls are achieved byo Comparing the bills of loading to materials received.o Accurately recording inventory transactions, o Using 5S to organise and maintain material storage and inventory space. o Troubleshooting any discrepancies and reporting them to the amazon Project Manager via PSRo Reporting daily to the NPSG Project Manager on all materials used and needed.o Using strong interpersonal skills to work professionally with diverse personalities

o Acted as the main interface between the customer and engineers for all service and despatch related queries. o Day to day activities involved replying to customer via the service portal and telephone, ensuring all repair issues, loan requests, and invoice queries were handled within the agreed SLA. o Duties also included; agreeing the repair costs with the engineers; issuing a quote to the customer; and managing the entire end to end shipping process; tracking goods received, packing the equipment, raising the consignment requests (including commercial invoices), confirming goods were received and raising the final invoice.o During the role, I successfully implemented a stock control facility for all loan requests by consolidating the various tracking systems into one.

Watford, United Kingdom

o Started in the purchasing department, issuing purchase orders, creating stock reports, chasing deliveries, and reconciling invoiceso Promoted into the Operational Excellence team based on my abilities to question effectively, listen and apply judgement. o My role was to run root cause analysis workshops and drive improvements in the business processes.o During this role, I gained a broad understanding of the LEAN principles and successfully implemented a reject process. This eliminated waste in the planning process, freeing up space in the production environment and saving costs in the warehouse. o Other duties included, mapping new business processes with MS Visio and analysing productivity data using MS Excel (pivot tables).

Watford, United Kingdom

Clients: Visa Europe May 2010 – Jun 2014Thomson Reuters Oct 2007 – May 2010Nationwide Building Society Aug 2004 – Oct 2007Having performed well in my first year as a temp, I was converted to a full time employee and then promoted in 2007 from a project co-ordinator to project manager. Responsibilitieso Consulted directly with the customer and technical teams to determine the scope and complexity of each IT project. o Agreed the costs of each solution with the commercial teams and built a project plan based on the agreed scope.o Processed the product orders with the 3rd party suppliers and off shore PMO.o Liaised directly with customer’s client to ensure circuit delivery was in the right place at the right time. o Organised UPS and DHL to deliver the cabinets and hardware to site. o Scheduled a team of field engineers to install and commission the hardware with remote supporto Attended weekly customer meetings to review the project schedule and to ensure deliverables remained on track.o Recorded minutes & actions and initiated ad hoc calls to overcome project risks & issues.o Uploaded all project documentation to Sharepoint to ensure a smooth handover to Service Assurance Achievements: o Successfully managed the implementation of 350+ (£5m) change requests for VISA EUROPE and their member banks o Worked on 50+ change requests simultaneously. o Designed and implemented a resource planning tool for the allocation of field engineers.o Trained and mentored five other project managers. o Managed the core infrastructure installations at THOMSON REUTERS data centres in USA, Singapore and UK, as precursor for the consolidation of 2 x VPN’so Supported the migration of 300 sites onto the consolidated VPNo Achieved all milestones to plan and avoided potential liquidated damages of £1M.o Successfully migrated Nationwide’s 700 ATM machines to a new secure network.

Borehamwood, United Kingdom

Created Business Object reports and Excel pivot tables to measure the provisioning performance against pre-defined KPI’s for upwards of 1000 customer orders at any time.