Daniel Corcoran Email & Phone Number

Burlingame, Ca

Customer Service- oversee the delivery and installation of over $4.8m in spas annually (approximately 50 spas per month)- provide sales support to 15 salesmen across 8 stores in the Bay Area by reviewing customer invoices and order confirmations- interface with customers via email/phone to coordinate site checks, schedule deliveries, or notify them of delays or issues with installation on a case-by-case basis- train new customer service representatives- subject matter expert… Show more Customer Service- oversee the delivery and installation of over $4.8m in spas annually (approximately 50 spas per month)- provide sales support to 15 salesmen across 8 stores in the Bay Area by reviewing customer invoices and order confirmations- interface with customers via email/phone to coordinate site checks, schedule deliveries, or notify them of delays or issues with installation on a case-by-case basis- train new customer service representatives- subject matter expert regarding company delivery procedures, customer documentation and invoicing, troubleshooting tech-related issues, and quality assurance procedures IT Support- provide on-site tech support, in addition to company's IT consultant, to all departments when any software/hardware issues arise, including but not limited to software updates to replacing computer parts/cables- duplicating and documenting bugs found in proprietary inventory software- assist database architect with debugging - test proprietary software patches for bug fixesInventory Management- manage warehouse inventory to ensure a wide range of products from spas and accessories to maintenance supplies are available - coordinate spa deliveries and displays for trade show events- review documents and inventory orders from the manufacturer for quality assurance Show less

San Mateo, Ca

- greeted and directed calls from multiple phone lines to the appropriate party- fulfilled web and phone-based orders of maintenance items including chemicals and filters- educated customers on spa operation and maintenance- addressed questions, inquiries, and complaints from customers- provided sales support to 8 Bay Area showrooms, tasks included stock checks, warehouse and showroom inventory replenishment