Daniel Ventura Email & Phone Number

Santa Clarita, California, Us

In my current role, I lead a team of up to 28 outbound sales vacation planners. Right now everyone is working from home so everything is done virtually. I conduct daily team huddles via a PowerPoint presentation where I review prior days results, updates, metrics and goals. I work closely with each planner to go over promotions, outbound efforts and work collaboratively to offer feedback to improve and enhance performance. I work closely with other managers and leadership to develop and monitor checklists. Every week I create a sales plan for my team and strategize to keep them engaged, motivated and productive to exceed targets. In my short time with Princess I’ve learned the role of my CVPs and have familiarized myself with all applications used. My teams have already exceeded their targets in my first few years and lead in many categories. My team is productive and often being recognized for their attributes within the department.

Dallas, Texas, Us

Formerly Verizon, I managed a team of 23 associates in the retention, sales and service department. I trained, supported and developed them to achieve monthly metrics. I worked closely with the team to ensure they followed scripting and center practices.I worked closely with other departments, oversaw center commission/bonus payouts, center safety, security plans and practices (e.g. annual safety plans, ergonomic checks, addressing issues, etc.). Success included achieving close rates in Broadband internet and Dish TV sales. Also, my teams were consistently recognized for exceeding monthly retention goals and highest Net Promoter scores (NPS), increased our revenue. I had one of the most productive and efficient teams.

Basking Ridge, Nj, Us

I successfully trained, developed and mentored a team of 16+ consultants. I improved the teams scoring and KPI's in revenue, first call resolution, post call surveys, and customer retention.I streamlined the DirectTV sales process and achieved best results month-over-month. When Verizon was acquired by Frontier I provided support and ensured there was a seamless transition to new leadership, and systems. I kept a positive focus on our customers and objectives.I assumed the role of quality assurance champion and took ownership of resolving customers issues and handled escalated accounts pertaining to billing, installations, credits, etc. I won the Balanced Team Award and received Director Recognition 2x for revenue, retention and FCR.

I was accountable for managing multiple high-profiled projects in deed in lieu and supervised 20+ agents in a loss mitigation call center. I worked closely with Directors, VP's, COO, Consulting Firm and Analysis groups to develop measurable KPI's and reporting.I was handpicked to lead Bank of America's mortgage to lease project and contributed to the planning and scripting process. I worked closely with McKinsey and Company, closing on over 90% of the transactions. After the success of the mortgage to lease project, I was asked to lead another new project for Bank of America where we exchanged cash for home deeds. My team successfully closed many of the transactions, which led to an increased staff and resulted in more revenue.

Santa Ana, Ca, Us

I was originally hired to jump start student enrollment in the admissions department and after my quick success asked to pilot a new role as a job developer. I quickly established the role, made several cold calls daily and re-gained the trust from local employers. I was nationally recognized for defining the role and officializing it with corporate.I was asked to wear many hats within the department and my "can-do" mantra allowed me to excel as the "go-to", support, and liaison for the field.Success included Departmental Recognition for outstanding Prospecting and Closing ability. Revitalized regional performance, taking our school to a #1 ranking over 85 campuses. Saved an underperforming Surgical Tech Department from closing down. National and Regional Recognition for Outstanding Account Development for executing a National Agreement with Pacific Dental Services Inc. that resulted in a 90% program placement.

Headed and owned non-profit organization for men’s, boy’s and girl’s volleyball club teams. Created an environment for adults and young athletes to achieve their goals through teamwork and dedication.Innovated successful marketing program to propel overall growth. Elevated year-over-year contracts by 20%. Achieved #1 ranking in key customer satisfaction by Ventura County Star newspaper.

Recruited, trained, supervised a staff of customer service sales people and cashiers in retail environment. Ensured the custom order department exceeded sales goals yearly. Monitored and reported on multiple line phone system, which increased customer satisfaction by 60%. Ranked number one in units sold, 2002 through 2005.Furthered customer retention metric from 21% to 50% via internal process improvements. Implemented and managed inventory system of supplies and merchandise, resulting in a $4,000 savings in two years time.

Bachelor Of Arts, Business Administration

Associate In Arts, Liberal Arts And Sciences/Liberal Studies

High School Diploma, General Studies