Daniel Verberne Email & Phone Number

Provision of high level of technical support and advice for day-to-day activities and projects.Responsible for build, management and maintenance of machines built with Microsoft SCCM 2012, with a mixture of Windows XP and Windows 7 64-bit in the fleet.Regularly interact with a variety of systems including SCCM 2012, Active Directory, Exchange, Group Policy and Preferences, application package and deployment.Have some programming skills and have put them to use creating VBScript/HTA programs to automate common support tasks.

Provided 1st and 2nd level support for Council, including appointed Council officers.Provided Council-wide training on Microsoft Outlook 2007 as it was introduced to the business from Lotus Notes migration.Strong focus on documentation and customer service.

Provided 1st level support primarily via telephone and in-person.Supported environment of Novell ZenWorks and ConsoleOne and GroupWise email client before assisting in migration to Microsoft Active Directory, Microsoft Exchange.Assisted in user training where required and mentoring of other staff joining the team.Administrative support to team including raising of Purchase Orders, processing Invoices, managing loan pool equipment, provision new user accounts, managing SLA resolution of jobs logged.