Director Of Property Management
Wildernest Property Management
Managed all daily operations on 72 homeowner association properties (4,000 units). Elevated the caliber and consistency of services and earned employee and customer respect and trust. Operations and Property MaintenanceImproved processes to increase efficiency and profitability.Identified property needs and created daily, seasonal, and preventive maintenance plans and operations manuals.- On-site services: Landscaping and Irrigation, Building Inspections, Front Office, Emergency Response, Access Control, Recreation and Fitness Centers, Rules and Regulations Enforcement, Security and Loss Prevention, Shuttle Operations, Pools and Hot Tubs, Fire Alarm and Fire Sprinkler Systems, Elevators, etc.- Administrative: Assisted in preparation for Board and Annual Homeowner Association Meetings, Agenda Preparation and Notices, Reviewed Meeting Minutes, Major Maintenance Charts, and Financial Statements and Budgets, Assured Compliance with Federal, State and Local Laws and Regulations, etc.- Maintained Accurate Records.Profit and Financial Control- Developed short and long term financial goals and prepared and managed financial budgets.- Identified areas and pursued opportunities for company expansion.Owner and Guest ServicesEnsured the highest standards of provided services.Effectively communicated with owners, guest, and board members to built trust, customer satisfaction and loyalty.Team DevelopmentEstablished vision for the whole department and promoted teamwork between departments. Selected, motivated, coached, counseled, and developed high performing team of 50 members.Maximized employee engagement through leadership principles.Developed and facilitation of team building and customer service programs and training sessions.
