Working with a great team to solve interesting problems in the Parking automation space.

Responsible for delivery of Enigma's externally facing APIs, architecture of systems with a focus on extensibility and maintainability.

Wearing many hats a Project Lead ensuring delivery of Enigma's back end, front end and IoT controllers.- Delivered Cloud based Postgres/Python backend- Delivered Vue/Typescript frontend.- Delivered C/C++ IoT controller and standardised MQTT interfaces.

Working with the Technical Platform Manager to ensure delivery of the Workplace project (Sanagi) during MLCLs transition from NAB backend to it's own IT systems.

- Ensures excellent operating standards for server / workstation environments.- Provides technical / helpdesk solutions to end users.- Hardware / Software implementations remotely and onsite.- Assist with the design and implementation of new networks and the upgrade of existing networks.- Designing and applying internal procedures to improve the reliability of our customer environments- Contribute fully as an active team member, to ensure personal and team objectives are… Show more - Ensures excellent operating standards for server / workstation environments.- Provides technical / helpdesk solutions to end users.- Hardware / Software implementations remotely and onsite.- Assist with the design and implementation of new networks and the upgrade of existing networks.- Designing and applying internal procedures to improve the reliability of our customer environments- Contribute fully as an active team member, to ensure personal and team objectives are achieved or surpassed. Show less

- Servicing and maintaining NetApp systems across NSW. NetApp ASE2 and NCIE- Trained in DEC Alpha systems maintenance- Trained in HP EVA systems maintainance.- Trained in various RAID and SAN systems.

- Onsite installation and support of digital cinema equipment in AHL cinemas (Event, Greater Union) and independent cinemas nationwide. - Shared on call responsibility for emergency remote and onsite work. - Practical experience installing and servicing Barco, NEC and Christie series 1 and 2 projectors. - Practical experience installing and diagnosing audio systems. - Practical experience installing and servicing Doremi and Qube SMS's

- Responsible for the on-site support of DCN’s DCI and eCinema install base. - Installation and maintenance of cinema and networking equipment at various independent cinemas across NSW, QLD, VIC and SA - Shared on call responsibility for emergency remote and onsite work. - Trained by NEC to service and support NEC series 2 projectors. - Practical experience servicing NEC and Christie Series 1 and 2 projectors. - Practical experience installing and servicing QUBE and GDC… Show more - Responsible for the on-site support of DCN’s DCI and eCinema install base. - Installation and maintenance of cinema and networking equipment at various independent cinemas across NSW, QLD, VIC and SA - Shared on call responsibility for emergency remote and onsite work. - Trained by NEC to service and support NEC series 2 projectors. - Practical experience servicing NEC and Christie Series 1 and 2 projectors. - Practical experience installing and servicing QUBE and GDC SMS's - Experienced in integrating various legacy automation systems into DCI solutions. - Programming and developing digitAll in house solutions involving the following technologies:Windows Embedded 7, Python, VBScript, Linux, JavaScript, HTML5 and CSS Show less

- First point of contact for all IT queries, responsible for actioning what is within scope and assigning/escalating out of scope issues. - Application support for external customers using financial reporting software. Includes troubleshooting and log file mining. - Active Directory and Exchange 2003 User/Computer administration, familiar with LDAP queries. - General desktop support duties; including PC builds, hardware/printer support and software installation/troubleshooting.

- Responsible for monitoring the Sydney Unwired network, the national Commander Data backbone, the Tasmanian Mobile Radio Service, Telstra Broadband Satellite and the recently commissioned Basslink fibre from Victoria to Tasmania. - Responsible for co-ordinating repairs on the Sydney Unwired network and its environmental support systems. - Responsible for liaising with external service providers and co-ordinating responses to issues affecting the networks and systems I monitor. -… Show more - Responsible for monitoring the Sydney Unwired network, the national Commander Data backbone, the Tasmanian Mobile Radio Service, Telstra Broadband Satellite and the recently commissioned Basslink fibre from Victoria to Tasmania. - Responsible for co-ordinating repairs on the Sydney Unwired network and its environmental support systems. - Responsible for liaising with external service providers and co-ordinating responses to issues affecting the networks and systems I monitor. - Responsible for the creation of new documentation as required (i.e. new customers coming onboard or new procedures being implemented), as well as the ongoing review of existing documentation. - Developed the internal reference webpage for Basslink Telecoms. - Required to be familiar with a wide range of systems and networking equipment and to be able quickly and efficiently find the root causes of problems, regularly with very little initial information. - Use the following programs/tools on a regular basis:Service Desk, Remedy NetTkt, WinFiol, Secure CRT/Putty, VNC/Remote Desktop, Ericsson Service On Optical, Ericsson AXE, Navini EMS, Cisco Shell, Business Objects, Microsoft Excel and UNIX. Show less

- Responsible for supervising and coaching a team of 20 Universal CSRs.- Frequently received escalated technical issues and actioned them accordingly.- Responsible for dealing with customer complaints and resolving them to the customers’ satisfaction.- Responsible for updating and creating new technical documentation as required.- Responsible for implementing new policies and procedures to improve customer satisfaction and employee productivity.- Subject matter expert for… Show more - Responsible for supervising and coaching a team of 20 Universal CSRs.- Frequently received escalated technical issues and actioned them accordingly.- Responsible for dealing with customer complaints and resolving them to the customers’ satisfaction.- Responsible for updating and creating new technical documentation as required.- Responsible for implementing new policies and procedures to improve customer satisfaction and employee productivity.- Subject matter expert for support of Apple OSX. Show less

- Responsible for supervising a small team of Techni-Sales Representatives.- Point of escalations for complaints. I have also been required to deal with consumer affairs on occasion.- Responsible for the construction, installation and repair of computer systems.- Hands on experience in troubleshooting a wide variety of problems as well as experience in working as part of a team and meeting team and individual targets.