Daniel Pham Email & Phone Number

Los Angeles, Ca, Us

Rancho Dominguez, California, Us

• Led the recruitment and development of IT administrators and engineers, cultivating a high-performing team to effectively address organizational IT needs across national time zones.• Implemented IT Service Management (ITSM) frameworks, including Change Management, Asset Management, Incident Management, Problem Management, and Configuration Management, to optimize service delivery and control IT resources.• Migrated to an ITSM-based ticketing system for Service Desk operations, ensuring timely resolution of IT support requests and efficient incident management.• Led engineering teams in managing server and networking infrastructure, driving installation, configuration, and maintenance efforts to achieve peak performance and robust security across the organization.• Implemented zero-touch Unified Endpoint Management (UEM) solutions, streamlining deployment, enhancing security, and optimizing lifecycle management for desktops, laptops, and mobile devices.• Managed comprehensive cybersecurity measures, including advanced threat detection, rapid incident response, cybersecurity awareness training, and stringent compliance with industry standards.• Directed telecommunications systems and successfully migrated to a unified VoIP solution, achieving an 80% cost reduction and enhanced collaboration, while ensuring reliable and efficient communication across all sites.• Led strategic vendor relationships and negotiated contracts, securing cost-effective procurement and optimizing the maintenance of IT services and products.

Los Angeles, Ca, Us

• Managed team of Systems, Network, and DevOps engineers, overseeing global systems design, process improvement, service delivery, documentation, vendor/supplier management, and strategic planning for Enterprise IT.• Migrated 2,000+ accounts from Google Workspace to Microsoft 365, 20% increase in collaboration and productivity.• Implemented ServiceNow ITSM to efficiently manage and automate SHEIN's IT service management processes globally.• Implemented Okta single sign-on, reducing login times by 40% and enhancing security across the organization.• Deployed Fortinet Secure SD-WAN, improving in network performance and increased bandwidth utilization.• Deployed zero-touch unified endpoint management with Apple Business Manager and Microsoft Intune for 2,000+ Windows, MacOS, iOS, and Android devices, reducing device setup time by 50%.• Lead global IT operations with teams in Los Angeles, Indiana, Philippines, Singapore, Türkiye, Poland, and Ireland.• Pursued ISO/IEC 27001 compliance for certification

Newport Beach, Ca, Us

• Developed business continuity and disaster recovery plans, reducing downtime by 40%.• Successfully migrated from a legacy HRIS to Paycom, enhancing efficiency and streamlining HR operations.• Implemented an Investment Management solution for a multi-entity company with complex ownership structures, streamlining waterfall distributions and enhancing financial oversight.• Successfully negotiated vendor contracts, resulting in cost savings of $100,000 annually and improved service levels.• Architected and deployed Azure & AWS solutions, resulting in improved scalability.• Implemented ITSM Service Desk, reducing incident response time by 35% and improving user satisfaction.• Implemented Microsoft Teams and SharePoint, enabling collaboration and file sharing across all sites.• Deployed SAML/OAuth 2 SSO, improving user experience and reducing password-related support requests by 60%.• Implemented VOIP(SIP Trunking) and VPN solutions for 50+ remote branch offices, reducing communication costs by 65% annually.

Newport Beach, Ca, Us

• Designed, configured, and maintained network devices, IP cameras & NVRs, backups, VMs, Active Directory, group policies, Exchange, websites, DNS, and DHCP.• Migrated self-hosted legacy ERP system to modern SaaS ERP, resulting in improvement in process efficiency.• Migrated 20 on-prem servers to the Azure, resulting in 99.99% uptime.• Developed and implemented new business processes and strategies, resulting in a 30% increase in operational efficiency and a 15% reduction in costs.• Transformed a paper-based business to a cloud-centric business, improving data accessibility and security.

Newport Beach, Ca, Us

• Administered servers and networks, 99.99% uptime for critical systems.• Maintained and repaired hardware, resulting in a decrease in hardware failures and improved system reliability.• Oversaw day-to-day operations of the IT infrastructure, ensuring smooth functioning and minimizing downtime.• Deployed systems, software, and servicing hardware, ensuring uninterrupted workflow for 200+ employees across 50+ sites.

Newport Beach, Ca, Us

• Provided technical support and help desk. Conducted day-to-day IT operations.