Responsible for establishing a culture of customer-centricity and continuous improvement leading to highest possible process efficiency, service quality and customer satisfaction.

Leading the consulting services in the area of IT project management and digital transformation- Responsible for a team of >10 partners, business development managers and consultants- Generating 40-50% of the company's revenue

Project and Integration Management for various projects in the area of SAP ERP- S/4HANA transformation (Greenfield) at a transportation company with focus on EAM- Industrialization and outsourcing of test management services for SAP ERP ECC systems- Archiving of SAP transaction data in the modules SD, MM, FI and CO with IBM Content Manager- International rollout of SAP basic trainingsProject and Integration Management for an international M&A IT carve-out project (business unit with over 3,500 employees in 140 countries and a deal value of over $5 billion)- Establishing governance, methodology and reporting- Coordination of organizational change management in communication and training activities- Coaching of quality management in defining standards, measuring quality and reporting- Data transfer incl. scoping, documentation (GxP), validation and management of approvalsProject Management and process consultancy in various ITSM projects- Consolidation of SAP Solution Manager landscape, release upgrade with Focused Build- Implementing a service catalogue in SAP Solution Manager with integration of accounting in SAP ERP- Migration of ITSM processes from SAP Solution Manager to SAP Business ByDesign- Migration of ITSM processes from SAP Business ByDesign to ServiceNow

PMO & Organizational Change Management for international rollout of an IT workplace solution (Windows 7, Office 2010, IBM Connections) and best practices for communication and collaboration- Planning, tracking and progress reporting; Managing risks and issues- Elaborate beste practices and guidelines for the utilization of the new tools- Conducting trainings and providing end-user supportPMO and process consulting in various international projects in the area of IT Service Management- Migration and harmonization of the IT Service Management landscape based on HP Service Manager- Rollout of ITSM processes (Configuration Management, Incident Management) based on SAP ERP®PMO and process consulting in various projects in the area of SAP PM, SD and MM- Integration of methods ACA und FMEA in Meridium APM for a risk-based maintenance strategy- System configuration and interface documentation in the area of SAP SD and MM