As the SVP at Teleperformance Infinity, I lead a division that provides end-to-end consumer engagement and marketing services for premium brands. I have nearly three decades of leadership experiences in consumer marketing, retail, eCommerce, CRM, and IT management. My goal is to help our clients achieve their business objectives and create value for their customers by leveraging data, insights, technology, and operational excellence. I have successfully launched new business lines, secured and managed large contracts with global brands, and built a strong ecosystem of partners and stakeholders in the region. I am also a lifelong learner, with a Kellogg-HKUST Executive MBA, a Stanford LEAD Certificate in Corporate Innovation, a Forrester Certified CX Professional, and an APICS CPIM in Operations Management.