Tech Support Tier 3
Current• Promoted from Tier 1, to Tier 2, to ASF, to Tier 3• Won 6 consecutive Winner’s Circle Awards for having the best performance in my department• Guided customers and repair technicians through hardware, software, and networking solutions to problems involving their product over the phone• Acted as consult for other coworkers who sought out help with their calls• Provided phone support for company-wide employee helpdesk• Repaired in-office printers