Tech Support Tier 3
Current- Promoted from Tier 1, to Tier 2, to ASF, to Tier 3
- Won 6 consecutive Winner’s Circle Awards for having the best performance in my department
- Guided customers and repair technicians through hardware, software, and networking solutions to problems involving their product over the phone
- Acted as consult for other coworkers who sought out help with their calls
- Provided phone support for company-wide employee helpdesk
- Repaired in-office printers