Dan Elsasser Email & Phone Number

Omaha, Nebraska, United States

Greater Omaha Area

Greater Omaha Area

Senior Engineer for Turner & Associates covering virtualization, server hosting, Small Business IT and managed solution services.

Greater Omaha Area

Primary support for Wausau’s hosted bank remittance products IntegraPay, and web-based Online Lockbox. Managing server hardware and software configuration supporting multiple bank clients. Installation and training for offsite client installs.

Greater Omaha Area

Primary support for all technology at local office. 50+ servers, 70+ desktop and laptops, PBX and VoIP telephone systems, copier vendors, Ethernet networking, tape backup, cell phone contracts, document scanning transports and all hardware lifecycles. Software support for OS Windows 2000 - Current, internally built and 3rd party titles, software licenses and security compliances.

Greater Omaha Area

Monitor critical systems for high impact problems and perform maintenance work requests on Windows Servers, Cisco network hardware, Microsoft Exchange, and Active Directory domains.Accept automated problem tickets and resolve or assess severity in timely manner to engage proper support teams. Troubleshoot and repair issues over the phone including remotely accessing systems.

Greater Omaha Area

Advanced knowledge of desktop computer hardware and software. Manage problem tickets in timely manner. Diagnose multiple software titles and windows operating system with customer interaction and explain resolution steps.Document new support processes and coordinate training of helpdesk analysts.

Greater Omaha Area

Accepting phone calls from ConAgra Foods Employees with computer related issues. Ability to quickly identify problem and document accordingly to standards. Help customers with varying levels of technical understanding. Ability to process an average of forty calls per day in a time sensitive manner. High team environment with open communication to multiple support groups.

Greater Omaha Area

Responsible for taking in new orders, quoting prices, and running jobs. Keeping equipment in good running order, including computers, copiers, scanners and network resources. Quality checking work to insure high standards.Responsible for three other associates and delegating jobs.Opening and closing the store on weekends, and was senior person in charge for CopyMax at that time.

Won an internship program aimed at high school computer students, received training in A+ and Windows NT classes.Worked part time repairing computer hardware/software and laser printers.Became a fulltime on-site technician at the Nebraska Health Systems hospital group. Working with 3 other technicians we upgraded and troubleshot approximately 400 computers. Assembled the computer components at Clarkson West for a month long training program. Worked on system wide Y2K upgrade.