The AIML Data Operations team is critical in developing AIML speech algorithms, complex data sets and large language models specifically to improve all Apple products and grow the Apple ecosystem of AIML solutions. Spanning 7 global sites with a team of 3,000 data analysts and engineers, the Program Office drives global initiatives, fosters continuous process improvements, and facilitates change management within AIML Data Operations.- Spearheaded Execution and Change Management: Led the planning and change management for a new analytics data science platform, global dashboards, and insights to solve business challenges.- Owned Strategic Planning: Managed strategic planning, project deliverables, prioritization, and cross-functional execution of top-priority projects within the organization.- Global Program Management: Directed the global Program Management team to collaborate across various initiatives, enhancing data throughput and quality, performance KPIs, and workforce management.- Champion for Privacy, Trust, and Safety: Point of contact for privacy, trust, and safety initiatives and ensuring stakeholder commitment and adherence to these critical areas.- Developed Leadership Presentations: Created and presented robust business cases for operational improvements, new organizational strategies and business reviews to senior leadership.- Partnered with Global Leadership: Collaborated with leaders across 7 countries to implement strategic initiatives, resulting in significant productivity and operational efficiency improvements.- Engaged and Shaped Organizational Culture: Influenced organizational culture through storytelling, creative presentation design, town halls, and leadership planning workshops.

Spearheaded collaboration across Sales Operations, Training, Product Marketing, Legal, Merchandising, and Apple Products and Services divisions to develop and implement integrated global staffing and sales operations programs. These initiatives drove advocacy, commercial results, and enhanced customer experiences. Utilized customer and sales data to oversee the management of people experience, capabilities, and operations across global Channel Partners in the Telco and Consumer Electronics sectors.- Developed and led a high-performing global team across 10 regions to design and execute Apple's first global advocacy programs for 100,000+ reseller staff, generating $800M in incremental sales.- Manager Program Budgets: Oversaw $65M budget, working with Global Finance teams, ensuring optimal resource allocation, financial efficiency and associated business cases.- Enhanced Customer Experience: Strategized and designed customer experiences across global channel partners, including digital content, training, fixture design and Apple hardware distribution.- Owned Global Product Management: Directed global product management and technology investments for workforce programs- Fostered Team Development: Mentored Sr. Program Managers, focusing on capability building, career development, and empowerment, leading to multiple promotions..- Leveraged Data for Innovation: Collaborated with Insights and Analytics teams to utilize data and omnichannel retail trends for innovative program development.- Optimized Labor Plans: Led and coordinated Apple Channel labor plans across all 10 regions, optimizing roles, coverage models, and staff responsibilities to enhance commercial results.

Led the APAC Apple Retail Ownership Operations team to innovate and implement strategies that develop global customer and employee experience. Collaborate with cross-functional teams across Apple to drive product ownership, commercial promotions and programs and new product introductions.- Full Scope Ownership of Product Launches: Managed 30+ new product launches in APAC Apple Retail stores through cross-functional program management, product availability planning, shopping technology development, and commercial strategies.- Led Tactical Execution: Directed the tactical execution and regional support team for iPhone carrier experience and operations.- Global Sales Program: Collaborated with the Global Ownership team to develop sales programs focused on hero product sales growth, resource planning, and small business verticals.- Developed APAC Ownership team: Expanded a small Australian-focused operation into a high-performing team of 10 PMs across Australia, Japan, and Southeast Asia.- Retail expansion: Oversaw sales and resource operations for retail expansion in South Korea, Thailand, Singapore, and new expansion cities in Japan. - Influenced Product Management: Shaped workforce product management and online and in-store customer experience tools, including Apple Pick-up roll-out in APAC. - Oversaw Retail Technology Programs: Directed regional program management for retail store technology (Handheld payment devices), inventory operations, and customer experience initiatives like Personal Setup.

-Collaborated globally and influenced key stakeholder outcome in design and development of the employee and customer journey for Apple Retail -Part of the global core team to introduce Apple Watch, including the retail ‘Try-on’ experience, regional inventory allocation and in-store customer journey -Full scope ownership in leading APAC readiness in multiple Apple Retail iPhone launches in Australia and Japan including iPhone 6, 6s, 7/7+, 8/8+ -Strategic design and execution of bespoke Apple education ownership program for Apple Retail Australia -Collaborated globally on the strategic design and execution of an all new Apple.com reservation system for iPhone launch distribution -Influence stakeholder outcomes and owned execution of strategic initiatives, scheduling tools and coverage optimization for resource planning within the APAC region

-Oversaw store operations and overall customer experience -Led over 300 staff members across sales, small business, Genius Bar operations and inventory management -Led new product introductions and collaborated with Apple PR teams for flagship product events -Worked in tier 2 China markets as a Store Leadership and resource planning mentor to launch new stores in Chengdu and Shenzhen

Pave Spirits is an original liqueur created by M3G, Inc in 2007. After retail success in 2007 in California and Las Vegas, Pave is back in distribution and aggressively going after major metropolitan markets in California, Nevada, Arizona, Colorado, and international distribution in Sydney, Australia. Along with partial ownership in Pave Spirits, core responsibilities include:- Financial statement and accounting management- Retail, business expense, and inventory forecasts- Relationship development with investor prospects and future equity partners- Strategic Marketing and Advertising development- Responsible for distribution, sales, and all other components of operations in Australia

Starting with one small dealership in Southern California, Orange County Motorsports, Inc. (dba OTD), I grew OTD to be California’s largest motorsports dealership network with annual gross sales in excess of $80M and eight retail locations delivering 12,000 units per year.-Owner, CFO and dealer principle of all locations and franchise brands. -End-to-end development and ownership of business core go-to-market strategy, brand identity, advertising campaigns and commercial strategy-Developed online sales and marketing platforms and team to bring the vehicle sales process omni-channel. Overall online business sales grew to 40% of annual totals. -Designer and decision maker for primary advertising platform strategy and content - radio, print, 
outdoor, events and online search -Senior executive management and leadership of over 325 employees, including 
their employment contracts, human resource policy and employee development -Developed, execute and oversee all financial components including financial statement development, performance reporting, annual tax returns, sales forecasts, annual budgets, real estate and managing capital and debt requirements -Negotiate and close dealership acquisitions and new business development-Collaboration and relationship management with OEM’s and preferred Powersports suppliers

River City Baseball, LLC is the parent company for the Sacramento River Cats, founded in 1998 as the Oakland Athletics minor league Triple-A organization. In a start-up situation, with no operational platform yet established, my principal responsibilities were:• Lead the sales team in securing corporate events and contracts, premium seating and group sales, and luxury box sales and management.• Facilitate the marketing and community exposure geared towards capturing large group attendance. This program was developed to pre-sell specific game days by offering inventory at reduced margins or with preferred seating benefits.• Develop the sales department promotional budget and execute these strategies.• Manage game day operations associated with the sales department including luxury box amenities, ticket distribution, scoreboard and on-field recognition, and customer service.• Represent the organization in philanthropic events including promotions for the Boy and Girl Scouts of America and Northern California Little League organizations.