Dan Hayes Email & Phone Number

Dallas, TX

Transitioned to Full-Time Employee from Contract to Hire role via Genesis10. Responsible for working on several high profile initiatives focused on achieving strategic objectives and value.

Dallas, TX

• Successfully transformed a meeting planning organization’s business solution delivery team from a legacy waterfall development approach into a collaborative and iterative Agile / Scrum organization. The implementation.
• Assessed, coordinated and realized 6 million dollars in annual savings for a CEO where his management team and external consultancy were at an impasse on recommendations to achieve operating savings.
• Successfully reorganized and launched a new international organization structure to support a financial services organization. This impacted 185 countries, encompassed 14 project teams projected to provide a savings in.
• Successfully launched and deployed in 9 months both the Internal and External Health Care Exchanges to support the Affordable Care Act.

Dallas, TX

Client Experience:EmployBridge - IT Director/Technology Business PartnerMeeting Protocol - Agile / Scrum ImplementationMONI Smart Security - Expense Benefits RealizationMoneyGram Intl - Global Business ReorganizationAmerisourceBergen - Business Capability MapCBRE - Global Web-based Property Management Deployment (Agile)Hawaii Medical Service Association.

Dallas, TX

• Responsible for applications support and development for all functions in the store/back office, distribution, corporate support systems, and hosted consumer digital-based solutions. Key leader transforming core.
• Worked with key IT partners and finance team to develop Total Cost Ownership and IT Balanced Scorecard models to support greater accountability and business support planning.
• Led multi-year business supply chain management transformation program (~$60M) to transition from vendor direct delivery to a consolidated store delivery.
• Implemented programs and coached business and IT team leads to transition from IT-led teams to business-led teams.
• Improved application delivery metrics including: on-schedule performance from 64% to 87% in 2008 and to 98% in 2009, on budget metric improved from 92% in 2008 to 100% in 2009.
• Achieved expense reductions of 8-12% (2008 and 2009) due to application rationalization, contract negotiations, and competitive outsourcing.

Dallas, TX

• Client services delivery support and sales. Built IT Operations service offerings (marketing and delivery processes and technologies).
• Created IT Operations Assessment Model incorporating the best practices in Controls (SOX) Assessment, Risk-Based Auditing and Capability Maturity Modeling as well as adapting COBIT’s new 4.0 IT Objectives framework.
• Custom-designed IT Operations Assessment Model was used as key differentiator to close and sell to clients, then used to deliver and manage numerous Sarbanes-Oxley compliance services, controls assessments, and IT.

Dallas, TX

Professional Services consulting (self-employed and independent consulting) focused on IT process improvement and implementing SOX compliance programs.

• Responsible for all IT services across multiple countries and business units; member of executive committee.
• Reduced the IT budget as a percentage of revenue from over 12% to less than 3% and assisted in reducing overall company SG&A by 30%.
• Launched the first “pay for service” Internet Service Provider (ZonNet) and first independent Consumer DSL Broadband Service (VersaCom) in The Netherlands.
• Reengineered and redeployed Operational Support Systems (web order entry, automated provisioning, flexible billing and integrated customer information) that increased customer service and drove new revenue opportunities.
• Terminated non-profitable business ventures, consolidated business units to gain synergies, aligned resources to increase sales, enhanced operational efficiencies to increase profitability and initiated debt restructure.
• Initiated numerous process improvement and measurement initiatives using quality management concepts; for example, initiated ISO BS 17799 compliance and certification.

Dallas, TX

• Responsible for sales and delivery to clients, selling and managing projects from $1M to $20M in both point solutions and business transformation initiatives. Core value and contribution was that of service delivery.
• Sold, managed, and delivered numerous projects to clients with a focus on business results, often receiving fees based on measurable results and customer satisfaction surveys (averaged over $10M sold and managed.
• Stabilized and improved the operations of key client organizations by serving as an interim client employee, including CIO (6 months), VP IT (6 months), and Billing Center Operations Support Manager (9 months).
• Implemented the first remote digital print ad development and review process and system in the advertising industry early in the Apple Macintosh networking and computerization of graphic arts.
• Implemented the first real-time remote cellular activation process and system for the largest national cellular company helping influence a record $9B in acquisition by the largest telecom carrier.

Msba, Organizational Diagnosis, Assessment & Design

Activities and Societies: Graduate Student SocietyAcademic focus on Organizational Change, Operations Management, Computer Information.

Ba, Social Ecology

Activities and Societies: Sigma Chi Fraternity, multiple leadership positions.Academic focus on Economics, Childhood Development and.