Daniel Wier Email & Phone Number

Colorado Springs, Colorado, United States

- Increased system uptime and user productivity by delivering IT support (MSP) and using RMM tools with a diverse range of clients.- Guided end users and points of contact, while providing them many types of advanced troubleshooting.- Minimized any work stoppages by resolving hardware, software, and network issues swiftly.- Improved client satisfaction and service quality by collaborating on tailored IT solutions. - Expanded the company knowledgebase by documenting… Show more - Increased system uptime and user productivity by delivering IT support (MSP) and using RMM tools with a diverse range of clients.- Guided end users and points of contact, while providing them many types of advanced troubleshooting.- Minimized any work stoppages by resolving hardware, software, and network issues swiftly.- Improved client satisfaction and service quality by collaborating on tailored IT solutions. - Expanded the company knowledgebase by documenting solutions and parameters very thoroughly. Show less

Moline, Illinois, United States

- Maintained high system reliability and efficiency by providing IT support for many businesses (as an MSP).- Configured and maintained workstations, servers, and cloud solutions that enabled optimal performance.- Optimized secure login practices of cloud and local domain (AD) user accounts while ensuring a painless user experience.- Thoroughly documented IT processes and enhanced team communication.

Davenport, Iowa Area

- Resolved customer inquiries with clear, honest, and detailed explanations.- Boosted team performance by collaborating on solution-oriented ways of making sales that solve customers’ genuine problems.

- Resolved IT issues through server management and software/hardware repairs.- Improved security protocols and maintained active security monitoring to protect financial data from threats.- Provided a vast range of IT solutions and trained users on new techniques that fit their needs.

Bettendorf, Ia

- Guided clients in financial planning and provided reports to help achieve measurable progress toward their financial goals.- Collaborated with advisors to assess risks and market trends which would benefit all of our clients.- Achieved “Life & Health Insurance” license as well as FINRA Series 7 & Series 66, confirming my Fiduciary commitment.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: WashU Game Developers Society, WashU LCS

High School Diploma

Activities and Societies: National Merit Scholar, A.P. Scholar with Honors, National Honor Society, ACT Scholar, Debate Team, Quiz Bowl.