• Operated point-of-sale (POS) systems to process daily transactions and manage daily donations.• Optimised merchandise display and arrangement to improve customer experience and maintain sales performance.• Provided customer support by addressing inquiries and fulfilling requests in store and via telephone, improving customer shopping and donating experience and potentially customer retention• Adapted to the Standard Operating Procedures (SOP) from day one and praised by the supervisor for the quick learning ability.

• Mentored UI/UX design students through live teaching and tutorial sessions, assessing work and providing feedback to help build strong portfolios• Advised students on UI/UX best practices including user-centered design, iterative methodologies, responsiveness, accessibility, and design systems• Delivered constructive feedback on assignments and projects to develop skills in user research, information architecture, interaction design, prototyping, and usability testing

• Led design development for a feature revamp and addition projects, ensuring that all requirements were met before release• Worked with product manager to gather and evaluate requirements from all stakeholders• Create peformace measurement tool for the team• Created content structure, wireframes, and mock-ups based on agreed requirements• Collaborated with product analysts to conduct user research and competitor analysis to understand user behaviour and solve pain points• Evaluated and prioritized requirements for 2-3 month design development• Generated user testing reports, design solutions, and prototypes to present to key stakeholders, including top-level management• Contributed to the development of a maintenance system and actively maintained the design system to unify the product interface• Coordinating, developed & implemented an onboarding and training program for interns, guiding their day-to-day work and improving their productivity

• Designed a structured and comprehensive mentorship program for UI/UX design on a video on-demand platform, which included a detailed curriculum covering key concepts, best practices, and design tools.• Developed engaging and interactive content for the video course, including demos, case studies, and quizzes, to help mentees master key concepts and skills.• Collaborated closely with the platform & curriculum manager and to ensure the high quality of the video course content and delivery, providing feedback and suggestions for improvement as needed.

• Created UI design for responsive website• Trained junior and intern designers in Figma and UI design, and guided their work process• Applied design process and principles to create solutions for client problems• Used Figma to create UI designs, prototype and handover files• Worked with notable national and international clients such as Dutch Lady, Aura Design, and Ambersoft.

• Created UI design for responsive website• Created branding, graphics and visual designs using Photoshop, Illustrator, and Indesign• Trained junior and intern designers in Figma and Adobe suites, and guided their work process• Applied design process and principles to create solutions for client problems• Used Figma, Sketch, Invision, and Zeplin to create UI designs and handover files• Worked with notable national and international clients such as BRI Life, Keppel Land, and HDI

• Created branding and graphics projects, as well as some website UI designs• Worked on real projects and pitches, including APL microsite, Beelle's chip packaging, Kusuma beauty clinic branding, and Polyplas annual package

Responsible for creating a visual concept, 3D visualization, final pre-production checking.