Managing social media accounts and online communities for clients across a variety of industries ranging from travel to healthcare. Leading historical and real-time performance audits across all platforms. Developing tactical strategies to address any roadblocks and proactively take advantage of opportunities. Generating and presenting strategic insights, managed programs to bring those to reality, and reported on results. Built and have led community management services for our client's online… Show more Managing social media accounts and online communities for clients across a variety of industries ranging from travel to healthcare. Leading historical and real-time performance audits across all platforms. Developing tactical strategies to address any roadblocks and proactively take advantage of opportunities. Generating and presenting strategic insights, managed programs to bring those to reality, and reported on results. Built and have led community management services for our client's online audiences which have driven marked improvements in overall brand reputation. Routinely collaborating with internal and external teams to drive key marketing initiatives. These have exceeded set measurable goals every quarter since I joined the team in June 2018. I also provide copywriting and programmatic writing services as needed for clients, reaching a wide range of audiences. Show less

Set up and managed ESET's official online presence across all social media platforms and online communities; building their audience to over 2.3 million in five years. Developed, executed, and oversaw strategic social media and digital marketing initiatives to increase lead generation and website traffic. Provided community management services for our customers and fans, to significantly improve brand sentiment and customer retention. Worked closely with internal teams to execute innovative and… Show more Set up and managed ESET's official online presence across all social media platforms and online communities; building their audience to over 2.3 million in five years. Developed, executed, and oversaw strategic social media and digital marketing initiatives to increase lead generation and website traffic. Provided community management services for our customers and fans, to significantly improve brand sentiment and customer retention. Worked closely with internal teams to execute innovative and cross-functional global social media programs, playing a direct role in building brand awareness. Provided photography and videography of events or promotions as needed, including post-production in Adobe Creative Cloud applications. Developed internal social media training program and updated company-wide policy, guidelines and tutorials regularly over eight years. Show less

Answered and addressed all incoming support requests from customers - both internal and external, effectively bring each to a satisfactory resolution or escalation.Effective troubleshooting, resolution and documentation support tickets.Drafted potential knowledge base content for training and information purposes.Worked with internal departments on creation and management of brand social media accounts. Also managed global accounts during this time.Created, presented and… Show more Answered and addressed all incoming support requests from customers - both internal and external, effectively bring each to a satisfactory resolution or escalation.Effective troubleshooting, resolution and documentation support tickets.Drafted potential knowledge base content for training and information purposes.Worked with internal departments on creation and management of brand social media accounts. Also managed global accounts during this time.Created, presented and executed social media campaigns to increase lead generation and foster better customer sentiment across all channels.Engaged with various online communities including Spiceworks, Facebook. LinkedIn, Twitter and Reddit to promote thought leadership, increase lead generation and build relationships with our users. Show less

Created and managed a prospect database of over 1.5 million records in both Microsoft Excel and later, Siebel Systems. Led a team of marketing associates to maintain and update the marketing database. Created and maintained daily reports on marketing production. Developed and fully executed complex email marketing campaigns to drive attendance for upcoming events. Researched prospective locations for future events and gave recommendations to executives based on my research. Updated marketing… Show more Created and managed a prospect database of over 1.5 million records in both Microsoft Excel and later, Siebel Systems. Led a team of marketing associates to maintain and update the marketing database. Created and maintained daily reports on marketing production. Developed and fully executed complex email marketing campaigns to drive attendance for upcoming events. Researched prospective locations for future events and gave recommendations to executives based on my research. Updated marketing and event information on the corporate website. Show less