Daniel Kim Email & Phone Number

Montreal, Quebec, Canada

Top Hat is a web-based educational platform that prioritizes assisting institutions in achieving greater affordability and improved student outcomes. It accomplishes this by enabling faculty to incorporate active learning at every phase of education. As a Customer Success Manager, my role revolves around promoting the effective use of Top Hat and related.

Toronto, Ontario, Canada

• Set up clients, offers, and marketing campaigns in our various systems and platforms
• Communicated technical and performance requirements to our various clients
• Worked closely with our global ad operations, sales, media buying, FE Dev. and analytics teams
• Acted as a primary point of contact with ad operations issues, including troubleshooting and set-up of campaigns on traffic sources such as Facebook, Instagram, Google Ads, Taboola, Gemini, email lists, and more
• Assisted in copy, image, or URL changes for our various websites
• Provided reporting on marketing data and analyzed whether or not performance KPIs were being met

Vaughan, Ontario, Canada

• Demonstrated confidence in the products offered by different subprime lenders, their scoring systems, and other qualifying criteria
• Completed finance applications to secure approvals for prime and non-prime customers
• Developed and maintained relationships with lender representatives & customers
• Finalized sales by preparing all required paperwork, including the loan documents, licensing paperwork, and scheduling delivery
• Set action plans to successfully achieve business targets
• Analyzed credit reports and worked with Dealertrack, Sugar, and Pipedrive CRM Software

Toronto, Ontario, Canada

• Conducted fitness consultations and sold personal training program packages valued at an average of $7000 to $30000
• Developed and delivered safe, professional, and engaging personal training programs to ensure client satisfaction, motivation, and retention
• Continually achieved and exceeded monthly sales revenue targets and session quotas.
• Scheduled, tracked, and regularly measured clients' progress and satisfaction with the program, making changes where necessary
• Led the relationship management and customer service functions to build a roster of 10 satisfied and returning clients by implementing the following techniques:
• Created customer value - Custom designed fitness and nutrition programs for clients depending on their specific requirements and length of commitment

Ajax, Ontario, Canada

• Developed, initiated, and implemented a novel staffing strategy that focused on hiring passionate fitness experts
• Built a new club in Ajax from the ground up, hired a team of 30 trainers, 2 Assistant Department Heads, and 1 Pilates Coordinator within 2 months while maintaining a 10% turnover rate
• Achieved 243% of profitability in the first full quarter of operations, exceeding the target by 123%
• Employed an educative approach to build area-wide brand recognition among 5k+ HNI clients
• Increased growth and profitability of the brand through the implementation of innovative business strategies, team building, and the creation of a connectivity process that bridged the gap between membership and.

Mississauga, Ontario, Canada

• Assisted the Department Head in the overall direction, development, coordination, and supervision of the Personal Training Department
• Managed 40-45 personal trainers with a low turnover rate of just 20%, outperforming the industry average of 80%
• Ideated and implemented processes to improve the member connectivity process, resulting in a 145% increase in personal training revenue and a 157% boost in annual membership retention
• Employed an educative approach to build area-wide brand recognition among 8k+ HNI clients
• Assumed the responsibilities of the Department Head in the absence of the Department Head

Mississauga, Ontario, Canada

• Onboarded personal training clients through fitness consultations and complimentary training sessions that included goal assessments, evaluations of their current fitness and nutrition levels, and personalized exercise.
• Sold diverse product packages, including lifetime training services, supplements, and fitness technology.
• Continually achieved and exceeded monthly sales revenue targets and session quotas
• Managed accounts (clients) with bi-weekly/monthly check-in calls to ensure they received quality service, fostering word-of-mouth promotion, and increasing referral accounts

Toronto, Ontario, Canada

• Graduated top of the class with a diploma in Fitness & Lifestyle Management/Kinesiology. Volunteered to work at the Fitness Centre which help me develop my skills in fitness consulting and personal training
• Polished networking skills by interacting with a diverse range of members and clients
• Stood out by showcasing ambition, work ethic, curiosity, and inquisitiveness
• Managed and operated all functions of the fitness centre
• Led fitness equipment orientations, workout seminars, and trained clients