A motivated, adaptable and responsible graduate seeking more experience in a working environment.Skilful and creative through past work experiences in the IT field. I have a methodical and focusedapproach to work and a strong drive to see things through to completion. Extensive experience in thefrontline helping clients and colleagues resolve complex technical IT issues.Resolving IT support requests from employeesEvaluate and recommend improvements, modifications or changes to an organisation’s IT systems to reduce costs and upgrade the systemsPerform regular maintenance on software & associate ancillary equipment to maintain optimal efficiencyDesign and document all security measures and standards for all computer software and hardwareDevelop and maintain Intranet and Internet web sitesEnsure periodic system backups are performedProvide regular status reports to managementAnswering employee questions regarding computer systemsGathering and analyzing data to diagnose problems with computer systemsChanging configurations, settings and permissions to fix computer issuesGenerating sign-ins for new hires during the onboarding processInstalling new software and hardware drivers and updating existing ones as neededUpdating employees on the status of their service requestsLogging all service requests and updating tickets as neededMonitor and maintain computer systems