☁ Client Engagement Leadership: Leading managed services and Salesforce development for major brands (Belkin, Linksys, Wemo, Phyn) across Sales, Service, and Marketing Clouds.☁ Client Interface: Serving as the primary point of contact for Belkin’s business units (Finance, Sales, Customer Service, Marketing, Web Development, IT), fostering strategic relationships within this global consumer electronics organization.☁ Team Leadership: Managing a team of 10, including PMs, developers, senior developers, a tech lead, and a solution architect.☁ Project & Process Oversight: Responsible for project management, requirements gathering, business analysis, delivery oversight, and end-user training on new Salesforce initiatives.☁ Strategic Steering: Leading the Salesforce Executive Steering Committee to align and advance Salesforce strategy within the organization.☁ Business Development: Overseeing contract renewals and developing new Statements of Work (SOWs) to expand service scope.☁ Hands-On Expertise: Performing admin and configuration tasks across Salesforce Sales Cloud, Service Cloud, OMS, Marketing Clouds.

I performed a senior client-facing consulting role in the Technology Solutions and Business Intelligence team with 75% Project & Account Management and 25% Solution Sales & Business Development responsibilities, with a focus on Customer Success. I also contributed to sales targets through identifying opportunities, up-selling, and farming customized solution enhancements for existing clients and safeguarded customer satisfaction, retention, and contract renewal.Key Clients: Amgen, AbbVie, Allergan, Alcon, Boehringer-Ingelheim, Menarini, Novartis Gen Med & Oncology, Sanofi, UCB.Key Accomplishments:☁ Managed multiple simultaneous client accounts and complex solutions with yearly contracts ranging from $50K to $500K for customized solutions.☁ Pitched and presented offerings to clients and managed opportunities via SFDC. ☁ Ensured on-time and on-budget delivery for clients in the pharmaceutical and consumer health industries. ☁ Oversaw the end to end project life cycle (SDLC) from initiation and definition through to implementation. ☁ Developed training documentation and facilitated training for clients and sales teams via Skype and in person. ☁ Delivered support to clients by providing proactive insights and addressing business needs via ad-hoc requests. ☁ Managed complex customized Business Intelligence and Analytics solutions (MiPortal - Information Builders, WebFocus platform). ☁ Collaborated with the development team to integrate multiple large and disparate data sets for clients.☁ Generated project plans and milestones. Assisted with scoping and pricing complex engagements.☁ Steered a strategic technology BI deliverable for a large multi-year project, partnering with executive leaders of the newly merged businesses (Quintiles and IMS Health) to produce mutually beneficial results. ☁ Led and directed onshore and offshore (India) development and QA team members.

As a Senior Consultant and Solution Architect, I served as a key enabler of technology, providing services that adhered to client scope and business challenges, utilizing solutions and platforms, while delivering on-time and on-budget completion of implementations – providing project management and leadership to the project team, identifying and resolving risks and issues.Key Accomplishments:☁ Linked the business and technology regarding commercial requirements vs. systems capabilities, and delivered and supported IMS Health Europe (EMEA) individual business units with client demos and proof of concepts. ☁ Ensured product development according to market requirements and kept up-to-date with platform roadmaps, features, functions. Provided follow-up with internal and external stakeholders to ensure client satisfaction. ☁ Supervised a team for development, testing, and training (onshore and offshore) to achieve project delivery success.☁ Successful client implementations: TEVA Pharmaceuticals (Warsaw, Poland) for Multi-channel marketing solution, AstraZeneca (Paris, France) for Incentive Compensation solution, Mediolanum Pharma (Milan, Italy) for Salesforce CRM + Mobile app, and Flen Pharma (Kontich, Belgium) for Salesforce CRM.☁ Participated in the design, development, and delivery of technology and service-based projects. ☁ Translated business requirements into technical specifications, including BRD, FSD, ETL specs, User Stories, Test Cases, and other technical and project documentation. ☁ Led and oversaw projects utilizing waterfall and agile methodologies.

As a Product Specialist and Business Analyst, I developed multi-channel marketing campaigns, clinically informed patient support programs (PSP’s), patient journeys, and medication adherence projects, working with business development, pharmaceutical clients, and health psychologists – analyzing business requirements and generating specifications to enable the development and configuration of internal systems and platforms, including MS Dynamics CRM, reporting, and web services.Key Accomplishments:☁ Consulted, scoped, and executed new projects; elicited and defined requirements; designed solutions; assigned work items; as well as managed program testing and launch management. ☁ Spearheaded on-going program operation, support, change, and defect management in all stages of the system development life cycle (SDLC) for customized Microsoft Dynamics CRM and web projects. ☁ Performed pre-sales consulting and involvement in pitch process with new clients. ☁ Provided managed services and support for new and existing CRM and web applications including formal and informal advice, testing, training, and change request management. ☁ Involved in projects for major pharmaceutical clients including: Abbott, AstraZeneca, Bayer, Boehringer-Ingelheim, Leo, Merck Serono, Novartis, Pfizer, Shire, Sanofi-Genzyme, Takeda, and Warner Chilcott.

During my time as a Technical Business Analyst, I documented and analyzed the requirements, design, and processes for new technology applications, while collaborating closely with the business, project teams, and psychologists.Key Accomplishments:☁ Obtained agreement on design solutions and estimates on the solution and work effort. ☁ Worked with 3rd party technical groups in the development, delivery, and support of the Black Dog Institute systems and solutions. ☁ Reviewed pilot feedback and identified process, procedure, and technology improvements to reduce re-occurring incidents. ☁ Maintained operational documentation, including business process flows, user guides, and support manuals. ☁ Investigated and recorded issues uncovered during the testing process. ☁ Performed post-implementation reviews for each major product release. ☁ Assisted in the development of standardized project methods, documentation, and tools. ☁ Oversaw "myCompass" – an online mood-tracking tool for people with mild to moderate depression.

As a Team Leader, I supervised a team for the Radiologist IT Support Services, serving as a key liaison between the business, IT, and the company's radiologists. Key Accomplishments:☁ Established the company policy, process, and procedure creation and management. ☁ Directed the project creation, delegation, and task assignments to the staff. Accomplished performance reviews while setting team member goals, actions, and objectives. Interviewed, hired, and trained team members. ☁ Provided recommendations and developments on software, hardware, system upgrades, and improvements. ☁ Managed the ticketing systems, assigned work, and high priority incidents; and communicated issues to executives.