• Actively listened to employees’ concerns related to discrimination or harassment, ensuring a safe and supportive environment for discussing sensitive issues.• Provided clear guidance on the organization’s internal complaint process, helping employees understand their rights and the steps involved in addressing their concerns.• Advised employees on situations involving serious allegations, such as those with potential legal implications, explaining when escalation to management may be required for formal resolution.• Offered support to employees seeking to address issues independently, equipping them with strategies for personal resolution while respecting their confidentiality.• Shared information on available workplace counseling services, promoting resources that support employee well-being and mental health.• Outlined alternative options for employees, including the process for lodging discrimination or harassment complaints with external agencies, ensuring they are aware of all available channels for resolution.

• Promptly responded to client technical inquiries in person and by telephone, providing professional and courteous service while respecting cultural beliefs, practices, and language differences to support a welcoming and inclusive environment in the allied health project.• Leveraged relationship-building and outreach skills to independently manage and prioritize a pipeline of client inquiry leads, consistently meeting vaccination roll-out and service delivery targets in alignment with the project’s strategic goals.• Collaborated closely with the Project Manager to develop and implement project workflows, ensuring compliance with health regulations, tracking milestones, and maintaining effective communication with all stakeholders to support project objectives.• Efficiently de-escalated challenging situations and engaged critical incident support, demonstrating a strong commitment to client safety and risk management across project activities.• Provided robust administrative support for clinical and client inquiries, creating efficient processes to enhance the responsiveness and reliability of the allied health project.• Supported emergency triage processes, playing an active role in the immediate response team for oral and medical emergencies, thus strengthening client care and contributing to coordinated allied health services.• Proactively engaged in professional development, pursuing internal and external training to advance knowledge and uphold high standards in allied health project practices.

• Produced professional, fresh and engaging copy with consistent brand messaging.• Administered development and design of marketing communications materials through internal teams and outside vendors.• Met deadlines consistently with high-quality work in line with demanding expectations and objectives.• Optimized inbound and outbound programs based on individual campaign reports and progress against targets.• Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.• Maintained professionalism and efficiency while working closely with leadership.

• Managed social media account and client database, assisting with audiovisual and video production projects.• Created new images, social media plan and graphics to support successful marketing efforts.• Helped organize copywriting text for digital use and prepared videos for social media distribution.• Developed corporate marketing advertising and strategy, evaluation of host company image and communication effectiveness.• Created and developed audio-visual and video productions and planning corporate marketing strategies reporting to the Manager.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.

• Posted useful, creative and timely content on social media, blog and website.• Utilized editing and photography tools to enhance storytelling.• Conducted key work including meeting arrangement, research, relationship maintaining andsales.• Edited TV news and radio news. Reported to Chinese consumers through social media and radio on critical business developments for improving sales for local Gippsland producers.• Successfully planned Embrace China and Meet Overseas Art Festival, Australian Fighting Championships and Kunlun Fight Strike Powerful Alliance Competition.

• Partnered with IT department to create streamlined onboarding process for new hires.• Helped training and development staff with all aspects of training coordination.• Developed and maintained documentation for new staff, training materials and workplacerelationships.• Analyzed training needs from different department and drawing up training plans• Trained and developed team members on HR and administrative functions.• Communicating with various departments to ensure alignment according to business goals and missions.• Produced and filed payroll reports every month.