• Responsible for P&L for all products, built new EMR UI product and re-launched ambulatory surveillance product, resulting in a 15% year-over-year revenue rise.• Lead team of product managers, developers, data scientists maturing product and development processes leading to $250 million company acquisition.• Implemented governance framework integrating clinical and client stakeholder feedback, propelling multiple products to achieve best in KLAS status through systematic improvements.• Enhanced organizational efficiency by embedding agile processes into the SDLC, achieving a notable 30% increase in product update delivery rate.• Established a design system and user experience guidelines, resulting in improved product aesthetics, reduced development time, and boosting user satisfaction by 8 KLAS points.• Lead AI and machine learning features to automate biomarker detection, enhancing diagnostic accuracy and driving acquisition deal.

• Directed product vision, strategy, and a prioritized roadmap, resulting in a $250M company acquisition.• Created go-to-market strategy and executed innovative patient-centric features, boosting Acute Care Nursing product revenue by $5M and ensuring market sustainability across three regions.• Built EHR interface-based digital technology into patient capture process increasing patient capture rates by 20% and reducing associated HR costs by 30%.• Lead cross-functional team to build and deploy patient monitoring solution, improving operational efficiency and patient care quality across multiple care business lines.• Devised user engagement processes and intuitive training modules leveraging interactive media, decreasing the onboarding period by one month.• Established a unified design system, resulting in a 15% reduction in development time for new UI features and a 10% improvement in overall product consistency.• Effectively coordinated engineering, operations, and marketing teams through the deployment of 85 releases, maintaining a hot fix rate below 5% using agile methodologies.• Hired, trained, and managed a team of two product managers, successfully scaling the organization from a single development pod to two pods, enhancing operational efficiency and accelerating product delivery by 75%.• Facilitated seamless product management integration post-merger, employing best practices to improve efficiency and continuity across departments.

• Established detailed product requirements and quantifiable metrics, successfully driving a 25% reduction in operational management costs and maintaining unwavering HITRUST certification.• Migrated CI/CD pipeline to Kubernetes orchestration, cutting deployment time by 91% and improving reliability.• Instituted an Agile methodology throughout the organization, enabling a 40% faster release cycle through executive and stakeholder alignment.• Developed A/B testing functionality, allowing for iterative UI enhancements and optimizing user experience analytics.• Developed and launched Completing Hospitalization at Home product line focused on addressing COVID-19 emergency needs, enabling the company to sustain business operations and increase hospital partner admissions by 275%.• Developed mobile-enabled clinical admission and management tool with Teams integration, amplifying admissions by 525% and enhancing nursing resource efficiency by 140%.

• Developed end-to-end claims adjudication product, facilitating risk-based episodic management with 30+ payer partners. Achieved an impressive 95% first pass, no-touch claims adjudication outcome.• Established QA testing process for prototype and beta processes.• Created and validated user personas and claims transmissions workflows to systematically receive, process, and interface claims to accounting ERP system, direct to payer and clearinghouse partners. • Developed and implemented internal and external product support and service desk processes and tools.

• Spearheaded initiatives to enhance front-end EHR documentation, resulting in significant cost reductions.• Achieved a 100% team retention rate and facilitated two promotions within a team of 12 project managers.• Established and implemented streamlined program management processes for the department.

• Managed the PK Design and Development program for the PK product roadmap• Developed and implemented a software development process between HCA's Clinical Business, HCA's IT&S division, and the software developer PatientKeeper• Planned, budgeted, and engaged resources for all design and development projects• Managed a project to reduce pharmacy and nursing operational costs with facilities using PatientKeeper• Managed Clinical Pharmacy Workflow product roadmap• Managed clinical pharmacy workflow vendor relationship• Managed Clinical Pharmacy Workflow product implementation at 38 facilities• Managed Antimicrobial Management Program• Lead strategy development sessions for 2016 goals for multi-disciplinary approach to Antimicrobial Management• Managed initiative to build processes, procedures, tools, and templates for the project management office• Mentored and coached project managers working on projects within my program

• Managed project portfolio and finances for multiple lines of business: Supply Chain Operations, Accounting, and Medical Coding Operations• Managed product roadmap for Procurement Management System• Product Owner for Procurement Management System writing user stories and use cases in an agile methodology• Built business case implementing case costing tool in hospital setting• Built business case and plan for optimizing implant process at enterprise• Lead project to identify a plan for supporting third party implant providers within supply chain procurement and case costing system• Lead project to modify existing interface supply chain procurement and PeopleSoft ERP system for invoice line details• Lead vendor contract negotiations for multiple engagements on multiple projects • Managed replacement of asset management system from RFP to implementation and closure• Built business case and plan for a system facilitating site to site re-sell of excess supplies• Managed multiple engagements to install electronic health records application from initiation to go live• Managed project to create business analysis tool allowing improved case and physician decisions related to of cost versus reimbursement associated with each case• Implemented case costing tool in multiple internal and external facilities• Managed project implementing Computer Assisted Coding application• Managed multiple projects to develop, test, and implement HL7 interfaces• Implemented enterprise portfolio management tool• Managed RFP & vendor engagement for Accounts Payable workflow and imaging application• Created AP System and ERP Architecture and Integration Plan• Managed business transformation implementing Accounts Payable Workflow system • Managed Epic, Healthland Patient Accounting System and Electronic Health Records integration project• Interviewed candidates for Project Management Office• Mentored junior project managers in professional development to gain certifications

Assist with communications for the Chapter.

• Ensure Governance and Bylaws are met• Maintain and Improve Chapter Governance and Bylaws documentation• Maintain Chapter Templates and Processes• Board Member Facilitation• Strategic Consulting, including chapter planning & strategy development.

• Recognized a 5% annual increase in Chapter Membership through use of Social Networking• Maintained chapter records and bylaws• Coordinated membership surveys and chapter renewal• Facilitated board meetings• Facilitated and planned annual strategic planning sessions

• Lead re-engineering engagement enrollment process at Medicare Advantage and Medicaid client• Identified Program Management methodology for projects at SunGard business unit• Lead Program for multiple, related projects with remote client, on and off shore teams• Lead engagement implementing enterprise solution at 500 employee sized HMO health plan • Mentored 4 team members in obtaining PMP certification• Lead Birmingham office Sustainability Team implementing multiple environmental conservation efforts• Lead conversion project from Simulation to Go Live for a 100 employee plan with on schedule and on budget• Developed Health Insurance Industry Overview – Claims Track• Provided Health Insurance industry knowledge through editorial reviews other tracks• Updated Checklist and Scope templates for future projects• Train the Trainer client facing training session for 18 users• Completed technical training on Macess product

• Managed change process for Medicare Administrative Contract (MAC) Jurisdiction 10 (J-10) encompassing Alabama, Georgia and Tennessee valued at approximately $335 million impacting approximately 500 employees• Supervised monthly reporting from 25 managers and directors encompassing 12 business units and departments • Maintained contract project management plan for MAC J-10• Held budget negotiations and issue resolution between CMS and Cahaba for major initiatives: ICD-10, 5010, Provider Enrollment, Provider Portal, Enrollment Onsite Visits• Engaged all levels of employees from hourly associates to senior executives to respond, plan, and implement to CMS audits, communication, mandates and projects• Implemented corporate SharePoint solution impacting 12 business units and departments• Developed and implemented corporate SharePoint training program• Lead project team in development and implementation of enterprise change management estimating and tracking application with $500k budget• Maintained ISO 9001 certification for external change management process

• Lead multiple cross-functional teams in gathering requirements for attaining organizational compliance with ICD-10 code set• Lead multiple cross-functional teams in developing testing plan for Cobol claims processors use of ICD-10 code set• Documented multi-level process flow of quarterly and annual coding update process within the corporation impacting every health plan member of the company• Lead internal consulting engagement with business owners to develop a business case for coding update and medical policy management application• Implemented $1 million centralized imaging and indexing cost savings project in Legal, HR and Accounting areas• Lead teams of business experts and developers to gather and document corporate wide requirements for internally developed, multi-phased, Java and DB2 based, $15 million health insurance benefit implementation and management product• Lead technical reviews of solution development for benefit implementation and management product• Managed multiples releases of corporate project management methodology• Integrated corporate project management methodology and systems development life cycle methodology• Established and implemented corporate enterprise project portfolio status reporting process• Created and implemented corporate project change control process methodology• Implemented division wide SharePoint solution• Developed and implemented corporate SharePoint training program• Provided education sessions to colleagues on requirements gathering and management• Developed and implemented internal training program for preparation of PMP certification• Mentored multiple colleagues in obtaining PMP certification

Subject matter expert for developing new web based claims viewing system. Documented requirements for system. Tested new system. And assisted in implemented the system.

Responded to claims inquiries.

Lead editor and writer for the 2010 Alabama PMI Symposium.

Fielded Loan Sales Calls and Arranged Closing.