-Provides technical support by performinginstallation, repair, and preventativemaintenance of personal computer andrelated software/hardware; Supporting: U.S., United Kingdom, India, France, Brazil, Dubai, Hong Kong, Italy, Spain, Indonesia, Netherlands-Trouble shoots software and hardwarefailures and identifies network problemswhen related to personal desktop computers;-Activities include recognition, research,isolation, resolution, and follow-up steps;-To ensure use of software applications inoptimal conditions within the company, byavoiding deterioration of existingequipment;-It is responsible of observing the internalprocedures related to the use of thedepartment’s equipment;-Using Service Now, Active Roles Console, Pulse VPN, GlobalProtect, Cisco telephone, VDI,Software Deployment, Okta Authentication, Remote Desktop, Microsoft Office Suite, Windows OS, MAC OS, Atlassian JIRA, Concur, Confluence

Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to the latest release, ensuring a seamless transition).Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS.Conducts customer tours of the MEC/ECS and/or Microsoft Visitor’s Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners.Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.In the MEC, works in the Answer Desk, troubleshooting software and hardware problems, upgrading and repairing devices, and completing customer appointments showcasing Microsoft's products and services.