- Led a team of coffee specialists, providing coaching and development to ensure exceptional customer service and product knowledge.- Managed daily boutique operations, including opening and closing procedures, and oversight of cash flow management.- Prepared, reviewed, and analyzed daily and weekly reports on machine and capsule sales, leveraging Power BI and Excel for data visualization and insights.- Implemented and maintained Total Quality Management (TQM) principles in the boutique, focusing on 6S methodology and adherence to ISO standards for retail operations.

- Provided support for the Value Improvement Program for cost savings and continuous improvement projects for 8 groups within Primary, Finishing and the Service Divisions- Initiated application development that would improve the efficiency in creating project charters as part of the Value Improvement Program process- Supported the creation of Value Improvement Program Logo and Posters to spread awareness of the program within Stelco- Created and distributed Technical and Value Improvement Newsletters on a bimonthly and monthly basis- Implemented improvements to the Value Improvement Program process through integration of MS Tools such as MS Planner- Organized monthly training sessions to educate employees on the Value Improvement Program process and application in their own work space- Investigated different project management tools such as Jira to provide a recommendation to Stelco- Applied PowerBi to automatically generate reports

- Compiled information regarding music and associated levels into Microsoft Excel- Troubleshooting OBA website to locate non functioning links and files- Created portions of the OBA website using HTML - Used Microsoft excel to generate a list of schools and teachers that would attend OBA Festivals