Professional experience:(1) Technical expertise in Cloud, AIOps, Telecommunication, Predictive Analytics, Log Analysis and High Availability software. Products covered AIOps, NCM, IOAPI, IOALA, TSAMP, etc(2) Customer service and business partner collaboration(3) Patent and emerging technologies(4) Mentoring, coaching and trainingExperience in Support:- supported products include predictive analytics, log analysis, system automation, network performance management, event management, service quality management, etc- tech interview, setup new teams and train new hires- develop technical training content for customers and business partners- collaborate with WW teams to improve product quality and offerings- work with sales/presales and BPs in PoCs and project delivery issues to help seal deals- coordinate and handle CritSit and NPS issues (Eg. led the resolution effort of a critical situation in JP and saved a USD100m deal)Experience in Patent and Emerging Technologies:- Chaired local Patent Group. Filed 5 patents with USPTO and published 8 disclosures within the first 3 years. Up to date, holding 3 USPTO patents and 5 ip.com publish personally. Received first invention plateau in Oct 2020.- Led a Technology Workgroup that was responsible in performing research on emerging technologies.- Trained WW ITSM L2 teams of about 50 engineers on Openshift (OCP), IBM Cloud Private (ICP) and ITSM cloud-based offerings (eg. Cloud Pak, etc).- Helped Dev build a next-gen collection tool using Telegraf.- Built a cloud application data collection framework. Awarded IBM Outstanding Innovation Award. Invited to speak at IBM Engineering Excellence Conference.Certification:1. Certified Kubernetes Administrator (CKA)2. Master Certified Technical Specialist (Open Group)3. ITIL v3 Foundation4. Blue Core Coach5. Other certifications and badgeshttps://www.youracclaim.com/users/wee-siang-yeap/badgesTechnical Blogs:manfrix.blogspot.com