Handles client requests & escalations in a confident and customer-focused wayManage Workload Balance of Bid CoordinatorsProvides updates to the management on the current situation with the backlog, root cause and improvement plan.Documents details of interaction with Requester and finalizing bid documentation.Analyzes non-standard service requests & DXC proposals to determine whether certain requests should be orderable as a standard service request and transitions these types of requestsPrepares materials to communicate proposal related issue resolution for external customers, coordinating with internal & external-facing representativesOwns & reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends with the support of the SRM Account LeadCoordinates exempt level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching.Manages post approval management (e.g., specialized type of requests builds, performance reports); handles a limited number of the most complex customer requests.Manages relationships with other departments & support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues.Ensures right level of communication and resolution of escalated and highly complex requests issues for all processes using specialized subject matter knowledge and analysis;Serves as a subject matter expert to other departments on bid management topics to support critical account projects.Communicates in a relevant, timely, clear and concise manner to all levels of management.Providing process and project management guidance and people management and assuring right level of interaction with internal/external client, other departments & organizations.Performance evaluation reviews, performance metrics analyses & adapting different improvement plans

• Lead all day-to-day aspects of an individual bid. Manage the end-to-end process from receipt of the opportunity through validation, proposal submission, approval and delivery. • Responsible for submitting a completed bid to the client within SLA and within budget. • Plan, execute and evaluate projects according to scope, timelines and budget.• Work closely with a core team while bringing in subject matter experts. • Manage internal billing, margins, resourcing, quality and time tracking. • Organize bid governance. • Act as a first point of contact for the client; organize and lead internal and external meetings related to requirements, scope, progress and roadblocks; participate in contract negotiations. • Ensure all the client's questions and requirements have been covered as fully as possible,and that the organization has given itself the best possible chance of success. • Manage internal billing, margins, resourcing, quality and time tracking.

• Manage the end-to-end NSSR(Non-Standard Service Request) process from receipt of a service request through proposal, approval and delivery. • Operate HPE best practices in terms of standards and process within NSSR.• Manage and document details of interaction with HPE external client, ensures requests have been processed through the proper approval channels.• Determine appropriate escalation actions and initiate escalation.• Provide input info forecasting and management of resource requirements, regular reports in terms of response times, current status, key issues to ensure effective handling of NSSRs.• Work with Account Delivery Management and client manager(s) to scope and qualify service requests.• Collect technical input and build proposal• Use good business judgment in prioritization of service requests in line with business objectives and contractual commitments.• Build effective linkages within the HPE organizations. • Apply knowledge of the internal and external environment to recommend innovations that create value. Challenge the current state and proactively identify opportunities to innovate

• Operations Account responsible for key clients in EMEA.• Manage a range of more complex, strategic projects, including Research on Research.• Act as primary contact for client communications.• Track and monitor the fieldwork performance KPIs on an ongoing basis for services delivered by the company directly or through other party teams as sampling, finance, IT desk service, data processing or external third party.• Directly supporting the team manager by providing feedback for internal and external team performance review, participating in client meetings, project allocation, etc.• Support sales efforts; participate in account review and development activities.• Work with management to prepare project plan, budget and schedules.• Support other team members on project and/or client issues.• Improve team training materials.• General project management responsibilities.

• Client liaison / servicing: communicating with clients, panel partners, outsource companies.• Managing end-to-end process along with all communications.• Accountable and responsible for projects running on budget and to time, aiming for high client satisfaction.• Primary evaluation of the projects and dealing with financial reviews.• Setting up the practical goals and providing guidance.• Plan, coordinate and execute assigned research projects.• Providing advice on project and questionnaire requirements including questionnaire design• Survey scheduling and set-up• Testing & Implementation of the survey on the pre-prod environment, HTML based tests, multimedia and structural architecture tests.• Coordinating of the survey programming process• Sample specification

We have come along the exciting and dynamic path from the first telecom operator in Bulgaria to the popular Bulgarian brand VIVACOM - leader in providing high-tech services of a new generation. Today, we take care of the communication needs of more than 4 million customers and are proud to have successfully developed a network of over 230 shops throughout the country. In today’s fast-paced and challenging world it is not enough to have a voice connection; we have to be connected anywhere at anytime. That is why we at VIVACOM rely on out-of-the-box thinking and approach to provide innovative and effective technological solutions for everyone. Our mission and goal is to provide personalized services to our customers: mobile and fixed voice services; high speed broadband internet access through fiber optic, copper and satellite infrastructure; data transmission services via the mobile and fixed networks; and individual telecommunication solutions tailor-made for the client. Our commitment to the society does not only include the best products and services. Our social policy, unified under the VIVACOM Fund platform, includes annual investment of millions of BGN in the fields of education, culture, sports and charity. Our inspiration is our work and our clients are at the center of everything we do.

bTV is the first private national-wide broadcasting television channel in Bulgaria. It is operated by bTV Media Group, part of Central European Media Enterprises, and is reportedly the Bulgarian television channel with the largest viewing audience. It was previously owned by Balkan News Corporation, part of News Corporation. On February 18, 2010, News Corp announced that it had agreed to sell 100% of bTV (along with bTV Comedy and bTV Cinema) to Central European Media Enterprises, after many months of negotiations. The US$400M deal was completed in the second quarter of 2010. bTV has a 37% market share in Bulgaria.bTV is broadcast terrestrially in Bulgaria and by satellite in other parts of Europe. Most of the channel's original content is available on its Internet site. bTV's first broadcast was on 1 June 2000 using BNT transmitters for Efir 2. The channel began broadcasting 24 hours a day in 2001 after having gradually extended its programme. From September 2012 the channel began broadcasting an HD version, and the old SD channel converted to 16:9 for most newer programs.bTV is the leading channel in bTV Media Group along with - bTV Comedy, bTV Cinema, bTV Action, bTV Lady, bTV Sports and Novella. bTV also owns six radio stations - bTV Radio, N-JOY, Z-Rock, Classic FM, Jazz FM and Melody radio.